4. Suppose, as Kim Galvin says, you have an employee who is very well liked but not meeting the job expectations.What would you do? Kim Galvin, the human resources director of the California Health Foundation, explains the nature of the company s performance management system. The employee appraisal system is open-ended and includes just a few general categories, covering the employees past performance with respect to their objectives set at the previous year s appraisal, and their future goals in the company