1. Successful salespeople and sales managers must continue to learn about their profession, especially trends and best practices. One way to learn about new developments is to monitor leading sales training and consulting firms. Visit the following Web sites and develop a listing of the 10 ideas or trends that you think are particularly useful for improving the performance of a sales organization.

The Web sites are:

• HR Chally, www

.chally .com

• Forum Corporation, www

.forum .com

• Miller Heiman, www

.millerheiman .com