4. The clinic is considering adopting a queue priority sys- tem that is determined by the time...
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4. The clinic is considering adopting a queue priority sys- tem that is determined by the time of entry into the sys- tem at the receptionist. How might patients waiting for the doctor react to this policy?
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 9780071244404
5th Edition
Authors: James A Fitzsimmons
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