A family-run inn is considering the use of overbooking, because the frequency of no-shows listed below has
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A family-run inn is considering the use of overbooking, because the frequency of no-shows listed below has left many rooms vacant during the past summer season.
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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