3. Choose a local organization in which people have to wait in line for service. Design a...

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3. Choose a local organization in which people have to wait in line for service. Design a waiting line strategy for the organization.

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Services Marketing Integrating Customer Focus Across The Firm

ISBN: 9780078112102

7th Edition

Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler

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