3. Choose a specific company context (your class project company, the company you work for, or a...

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3. Choose a specific company context (your class project company, the company you work for, or a company in an industry you are familiar with). Calculate the lifetime value of a customer for this company. You will need to make assumptions to do this calculation, so make your assumptions clear. Using ideas and concepts from this chapter, describe a relationship marketing strategy to increase the number of lifetime customers for this firm.

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Services Marketing Integrating Customer Focus Across The Firm

ISBN: 9780078112102

7th Edition

Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler

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