7. Choose a firm you are familiar with. Describe how you would design an ideal service recovery...
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7. Choose a firm you are familiar with. Describe how you would design an ideal service recovery strategy for that organization.
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Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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