9. Describe the four basic waiting line strategies, and give an example of each one, preferably based
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9. Describe the four basic waiting line strategies, and give an example of each one, preferably based on your own experiences as a consumer.
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Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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