Tex Anderson has just been appointed director of the Roads Department in Gak, Texas. He knows that the last director was “urged to explore other career opportunities” due to performance problems in the department. The former director never collected data on performance, frequently exceeded spending ceilings, and rarely followed up on citizen complaints. Tex asks his staff to come up with performance measures for the following key program areas:

Tex tells his staff that the mayor will “chew him up and spit him out like a bad piece of brisket” if performance does not improve. Help Tex develop two output indicators and two outcome indicators for each of these programs. 

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Minor Street Repairs and Pothole Patching Street Signage and Traffic Light Repair Animal Carcass Removal