Groupthink and deference are two traits to be avoided when attempting forecasting and decision-making. What actions can be taken to minimise the chance of each of them occurring?

vi What alternate technique can be used in place of forecasting? Describe its manner of operation.

vii How might an SC go about assessing and managing its future business environment?

viii What do you consider are the crucial customer outcomes that any future SC must manage well?

ix How might