3. While riding in a friend’s car, your friend becomes enraged at another driver who just cut in front of him. What would you do?

a. Tell your friend to let it slide—that it’s no big deal.

b. Put in your friend’s favorite CD and turn up the volume to distract him.

c. Agree with him and show rapport by talking about what a jerk the other driver is.

d. Tell him about a time when someone cut in front of you and how mad you felt, but explain you then found out that the other driver was on her way to the hospital.