4. Total the score for each group member in each of the following four categories.

Problem-oriented competencies consist of items 1 and 2. These are behaviors that help the group or team define and analyze the problem. If a group member performed the competencies, his or her point total for this category ranges from 0 to 6. The more points the person scores, the better he or she performed this competency.

• Communicate your sensitivity to other group members through your nonverbal behavior.

• Use appropriate eye contact and other nonverbal cues to regulate the flow of interaction in group and team meetings.

Solution-oriented competencies include items 3, 4, and 5; the point total for this category ranges from 0 to 9. These competencies focus on how well the group or team member helped to develop and evaluate a solution to the problem.

Discussion management competencies, competencies that helped the group or team remain focused or helped the group manage interaction, are items 6 and 7. The point total for this category ranges from 0 to 6.
Relational competencies are behaviors that focus on dealing with conflict and developing a positive, supportive group climate. Items 8 and 9 reflect this competency;
point total for this category ranges from 0 to 6.