6.2 Have your group select one communication behavior that all group members feel they should improve. Listening, clarifying messages, summarizing ideas, resolving confl icts, and encouraging low-verbal members to contribute are some examples of these behaviors. Once a topic is selected, have each member independently research two library resources and interview one expert in an effort to gather information about this particular communication behavior.

Meet as a group and have each individual share the information he or she gathered from the two library sources and interview. Also have the members share what they learned from their research experience.