Reflect and write about the ideas in this chapter by considering questions about personal, workplace, and ethical applications, here or online.

Personal Application Recall a time when you didn’t feel what you thought you should feel. Describe how “the pinch”

felt to you and the emotion work you did in an effort to feel what you thought you should feel in the situation.

Workplace Application Think about the profession that you intend to enter. Are there some feelings that it is inappropriate to express (or even to have) in that profession? Explain why certain feelings are inappropriate and how expressing them would violate the professional role.

Ethical Application Is honesty always the best policy? Is it ethical for one person to decide what another should know or can handle? How might ethical principles vary across cultures?