This chapter mentioned the crisis case of the arrest of two African American men at a Starbucks.

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This chapter mentioned the crisis case of the arrest of two African American men at a Starbucks. As part of the response, Starbucks decided to change its policy so that anyone could sit in a Starbucks or use the restrooms.

How might that decision create additional risks for Starbucks? What benefits does the policy create relative to crisis management for Starbucks?

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Ongoing Crisis Communication Planning Managing And Responding

ISBN: 9781071816646

6th Edition

Authors: Timothy Coombs

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Question Posted: Sep 14, 2024 05:02 AM

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This chapter mentioned the crisis case of the arrest of two African American men at a Starbucks.

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Ongoing Crisis Communication Planning Managing And Responding

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