Contract knowledgewhat the supplier is contracted to deliver, to what standards, and to what price? In addition, what pricing methodology is being used, what are
Contract knowledge—what the supplier is contracted to deliver, to what standards, and to what price? In addition, what pricing methodology is being used, what are the key performance indicators
(KPIs), how is performance measured and by whom and to what frequency? What is the review mechanism, what is the format of review meetings, what is the escalation procedure, and what is built into the contract to cater for scope change?
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