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organizational behavior and management
Questions and Answers of
Organizational Behavior And Management
describe the diffusion of innovations throughout an industry and market?
interpret the difference between disruptive innovation and sustaining innovation.
Can an organization have innovation without creativity?
The creation and operation of a single-organ-focused hospital is what form of healthcare innovation?
What can organizations do to discourage the ability to be creative and to innovate?
Examine two of the innovation centers listed in the chapter. How are they similar? Different? Do they focus on any different aspects of healthcare innovation?
What two factors encourage the diffusion of an innovation? Why? What can be done to encourage these two factors?
What organizational enablers will best assist in creating a climate for change in a company?
What is the difference between disruptive innovation and sustaining innovation?
Name some potential disruptive innovations in healthcare. Why might they be disruptive?
According to this chapter, creativity and innovation are different concepts. How does this case address creativity? Innovation?UCLA Health, the healthcare system of the University of California at
What other factors discussed in the chapter could Coye implement to enable greater creativity and innovation?UCLA Health, the healthcare system of the University of California at Los Angeles, had
Which medical specialties may experience the most disruption—biotechnology, gene therapy, or computer-assisted diagnostics?How would this occur?Biotechnology, gene therapy, and computer-assisted
What can medical professionals do to adapt to the new technologies?Biotechnology, gene therapy, and computer-assisted diagnostics continue to advance, but what will this progress mean to the
Read “At 3M, a Struggle Between Efficiency and Creativity” at www.bloomberg.com/news/articles/2007-06-10/at-3m-a-strugglebetween-efficiency-and-creativity (Hindo 2007). Write a two-page paper on
Visit the World Innovation Summit for Health website at www.wish-qatar.org/research/innovation-catalogue (WISH 2016). Select and read one of the innovations listed, and explain why this is an
evaluate the importance and use of groups in today’s workforce,
distinguish among different types of groups,
compare and contrast the types of interdependence and the environments in which they exist,
Discuss the types of teams?
differentiate among the stages of team building.
How does a team differ from a group?
How do professional organizations emphasize group identity for healthcare professionals?
Why can groups function better in situations of pooled interdependence than in reciprocal interdependence?
Why might interdisciplinary teams, as defined in this chapter, be more efficient than multidisciplinary teams?
Why is establishing team ground rules a good initial step? In which stage of team building might this be helpful?
What are ways to increase team identity?
Use exhibit 15.5 to assess a team of which you are a member. What areas are positive about the team? Negative? What could be done to improve the team’s performance?
Although conflict is normal, often people see it as negative. Why is this the case?
What would you recommend for her next steps?Sue Handly, MD, was recently recruited into a multispecialty group of 40 physicians. The clinic offered a wide scope of services, including a relatively
How would you evaluate what Sue has done so far? What is positive?Negative?Sue Handly, MD, was recently recruited into a multispecialty group of 40 physicians. The clinic offered a wide scope of
What were the barriers to forming primary care teams?Teams are especially needed in primary care. Primary care offices offer many different services, and patients, especially the elderly, can present
Why might the forming of teams be more difficult in primary care settings than in single-specialty physician offices or other businesses?Teams are especially needed in primary care. Primary care
What could have been done to strengthen teams over the history of healthcare delivery?Teams are especially needed in primary care. Primary care offices offer many different services, and patients,
Read “Six Common Misconceptions About Teamwork” at https://hbr.org/2011/06/six-common-misperceptions-abou/ (Hackman 2011). Write a two-page paper with your thoughts on the article.
Take the quiz “Are You a Team Player?” at www.eatyourcareer.com/2012/08/quiz-are-you-a-team-player (Scivicque 2012). Identify those areas in which you are better and worse at working in a team.
recognize the importance and components of organizational communication,
identify problems and barriers that can occur in communication,
distinguish and apply the differences between information richness and message complexity and importance,
appreciate the value of nonverbal communication, and
learn and apply methods to improve communication and dialogue.
What is the difference between two-way communication and one-way communication?
What problems can occur with encoding a message?
How does the selection of a communication channel relate to information richness?
How is the speed to convey a message related to information richness?
How has today’s environment increased the amount of noise that can impede communication?
How has feedback been incorporated in patient safety processes?
Why is nonverbal communication misinterpreted?
How can the lack of trust destroy communication?
How can communication problems within virtual work groups be addressed?
In what ways can you improve your communication skills?
From a communication perspective, what are the basic problems in this case?Leo was a busy man. He had been given the task of supervising 21 hospitals located in eight different US states. He had run
What communication problems emanate from the CEOs? From Leo?Leo was a busy man. He had been given the task of supervising 21 hospitals located in eight different US states. He had run a large
How is feedback lacking, and what could be done to improve it?Leo was a busy man. He had been given the task of supervising 21 hospitals located in eight different US states. He had run a large
How does trust, or lack thereof, affect the CEOs’ ability to communicate?Leo was a busy man. He had been given the task of supervising 21 hospitals located in eight different US states. He had run
What should an organization do to improve its culture of open communication?Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good
How does poor communication result in silence? How does this happen in healthcare?Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good
How do patient safety tools become ineffective when employees do not feel free to fully communicate?Healthcare organizations have invested in many tools to promote patient safety, but are they
Take the communication quiz at www.mindtools.com/pages/article/newCS_99.htm (Mind Tools 2016). Write a one-page paper describing your communication strengths and weaknesses.
understand the history of organizational behavior study and organizational theory;
comprehend that managing healthcare has become more challenging because of greater complexity and change, as organizations have moved from individual-based work to team-based work;
discuss social, demographic, and technological changes that create greater needs for better management;
explain that the differentiating factor for any organization is the engagement and value of its employees, which correlate strongly with enlightened management; and
project how new payment structures and a focus on population health will require greater interaction and cooperation among healthcare workers and organizations.
What are some challenges in healthcare that make managing a hospital or health system more complex than managing a company in any other industry?
Why are organizations important in our lives?
What were the precursors to the development of organizational behavior study and organizational theory?
What factor or factors did Max Weber and Frederick W. Taylor mostly overlook in their theories?
What is the difference between organizational behavior study and organizational theory?
Why did the Industrial Revolution in the late 1800s affect work relationships so greatly?
What events encouraged managers to seek means to address the human influence on work?
What should the new employee do?
How does the professionalization of healthcare personnel influence this situation?
Given the circumstances, what would you do?
What are some consequences of following the regional vice president’s directive? Of not following the directive?
What organizational behavior issues are involved in this case?
What cultural challenges were found in merging the two organizations?
What problems surrounding integration were discovered?
Why did issues with clinical practice arise?
What could be done to improve the likelihood of a successful merger?
explain the historical progression of prominent early management theories;
compare and contrast the principal management theories; ?
summarize scientific management theory, administrative theory, human relations theory, theory X and theory Y, the contingency approach, and open systems theory.
How might the components and application of the principles of bureaucracy in a public health agency benefit the community?
What is a hierarchical structure?
How does the coordinative principle differ from the scalar principle?How could they conflict?
Maslow divided human needs into five categories and contended that lower-level needs have to be met prior to achieving the highest need of self-actualization. Describe a situation in which this
Would a manager with a theory X perception of workers give more or less responsibility to his employees? Why?
The contingency approach suggests that a firm will be more successful when what occurs?
Open systems theory suggests that the external environment affects a company’s ability to function. Identify any similarities between the contingency approach and open systems theory.
Would establishing a nepotism policy create a bureaucracy?
Is a bureaucracy necessarily bad?
How could Syd convince the board that a nepotism policy would protect the hospital and promote general goodwill and productivity?
If a nepotism policy were necessary, how could Syd make certain that it would not have negative effects on the organization?
How were Elizabeth and James living theory X?
What could they have done from a theory Y perspective?
Why do managers often implement controls that are based on a theory X perspective?
appraise the mechanisms and processes that allow individuals and organizations to learn,
compare and contrast models of learning,
evaluate the definition and purpose of organizational learning,
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