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organizational behavior and management
Questions and Answers of
Organizational Behavior And Management
How does the problem of incomplete and subjective information affect perceptions?
The fundamental attribution error concept suggests that we are far more critical of others’ failures than our own. Why?
When can stereotypes be positive?
Why do management team members often seem very much alike?
If you are invited to interview for a job, when should you request to be interviewed in the interview schedule? Why?
How does job commitment become a stabilizing force and direct employee behavior to provide greater support for organizational goals?
Which type of commitment—affective, continuance, or normative—may be strongest in work settings? What factors may affect the strength of each?
From an organizational commitment perspective (affective, continuance, and normative commitment), what kept Lauretta at her current job?
Refer to chapter 5 and the discussion on equity theory. How did Lauretta’s perception of her inputs and outputs affect her feelings and behavior?
What could management have done to increase her organizational commitment?
What amount of money has been budgeted for these surveys?
How frequently should the survey take place?
Who should conduct the survey?
Should the provider and employee surveys be different and administered separately?
Which areas of provider and employee perceptions are important to HealthT?
How can the company ensure a high survey response rate?
What kind of biased responses might result and need to be prevented?
How should the survey results be used each year?
What are the conflicting aspects of putting together the employee and provider surveys?
How does perception affect the responses and response rate of employee surveys?
If you were Pauline, what would you recommend to Connery?
distinguish between power and influence,
understand the different sources of power and influence tactics,
discuss how referent power can be gained,
describe the zone of indifference and its meaning to organizational trust,
discern the short- and long-term advantages and problems using both positive and negative influence tactics,
appraise the function and antecedents of organizational politics, and
understand the negative effects of abuse of power and sexual harassment.
What is the difference between power and influence?
Why is power so important to leaders?
How does authority become power?
What are the downsides of using coercive power? What are its benefits?
How does having extensive social networks help garner power?
Who establishes a zone of indifference for employees?
How are coercive power and negative influence tactics related?
When should different influence strategies be used?
In what ways is organizational politics destructive?
In your opinion, why do abusive bosses often fail to recognize their role in the abuse?
What went “wrong”?One year ago, Teresa, a hospital CEO, approached her supervisor, Kent, the health system’s regional vice president, with an idea to build a new hospital in an adjoining
Could Chris’s behavior be considered sexual harassment? If so, what should Teresa do?One year ago, Teresa, a hospital CEO, approached her supervisor, Kent, the health system’s regional vice
What application does this case have to power and influence?One year ago, Teresa, a hospital CEO, approached her supervisor, Kent, the health system’s regional vice president, with an idea to build
Was this sexual harassment? Dr. P was a great emergency room (ER) physician. He had worked at Eastern Hospital for about ten years and now was serving as the president of his six-member ER group. He
What should the CEO have done when he found out that a person with quasi-supervisory authority had a relationship with a subordinate?Dr. P was a great emergency room (ER) physician. He had worked at
Why might the ER director think the charge of sexual harassment was unfair?Dr. P was a great emergency room (ER) physician. He had worked at Eastern Hospital for about ten years and now was serving
Was this a misuse of power by the CEO?IHD was an international hospital company with hospitals in three different Central and South American countries. Cliff, IHD’s chief operating officer, had
How do the principles of power apply in this case?IHD was an international hospital company with hospitals in three different Central and South American countries. Cliff, IHD’s chief operating
What should Cliff do?IHD was an international hospital company with hospitals in three different Central and South American countries. Cliff, IHD’s chief operating officer, had worked for the
Think of a reasonably important nonprogrammed decision you made recently.Did you employ an approach similar to the decision-making process outlined in Exhibit 14.2? How good was your decision? Could
The mood at the April 29, 2009, Bank of America (B of A) shareholder meeting was tense. Stock prices had plummeted from a high of over \($52\) in 2006 to a close the previous day of \($8.15.\)
The____________ theory of leadership attempts to identify specific characteristics (physical, mental, personality) associated with leadership success.a. whole personb. traitc. behaviorald.
The situational or contingency model that has been the most influential in stimulating research is that of ____________.a. Druckerb. Maslowc. Fiedlerd. Likert
Vroom and Yetton developed a leadership____________ model.a. internalb. structuralc. decision-makingd. charismatic
____________is a behavioral approach to leadership characterized by friendship, mutual trust, respect, warmth, and rapport between the leader and followers.a. Initiating structureb. Transformationc.
The leader behavior that helps clarify for subordinates the kind of behavior most likely to result in accomplishing goals is called ____________.a. matriculationb. path clarificationc. leadership
Approaches to leadership that suggest leadership effectiveness is a function of various aspects of the leadership situation are called____________ theories of leadership.a. behavioralb. situationalc.
____________describes behavior in which the leader organizes and structures the way a job is to be accomplished.a. Pressure-centerednessb. Initiating structurec. Coping angled. Managing scope
The most damaging critique of Fiedler’s work on leadership centers on his measurement of the ____________.a. job’s goalb. least preferred co-workersc. leader’s emotionsd. attitude of
The emphasis of Hersey and Blanchard’s situational leadership model is on followers and their level of ____________.a. performanceb. trainingc. readinessd. education
Most behavioral-style leadership theories discuss only____________ dimension(s).a. 1b. 2c. 3d. 4
The second week of January at Baruch High School in Manhattan, teenagers are noisily making their way to and from class. On the street below, a siren blares through Union Square. And in a classroom
Communication that flows across functions in an organization is known as_________ communication.a. multipurposeb. cross-functionalc. horizontald. Both a and b are correct.
True or false: Nonverbal messages can be influenced by the gender and race of the sender of these messages.a. Trueb. False
_________refers to the amount of information that can be transmitted or communicated in an effective manner.a. Information loadingb. Data allocationc. Message enlargementd. Information richness
True or false: In 2008, it was estimated that spam e-mail messages cost U.S. organizations over$17 billion in lost employee productivity and the use of computer resources and personnel to filter and
Each of the following is an outcome of the use of competitive intelligence except for _________.a. loss of competitive advantageb. lost market sharec. lost company reputationd. increased research and
According to Shannon and Weaver’s and Schramm’s communication model, the communicator(or sender)___________ a message that is later interpreted by a receiver.a. encodesb. elaboratesc. modifiesd.
When a subordinate communicates with his or her supervisor, this is known as___________ communication.a. eliteb. upwardc. verticald. developmental
Which of the following communication media is highest in richness?a. Voice-mail messageb. Videoconferencec. Business letterd. Computer report
True or false: Companies use texting to reach customers because it is less expensive than other forms of advertising and it’s a popular form of communication among young consumers.a. Trueb. False
A private, protected electronic communication system within an organization is known as an ___________.a. extranetb. Internetc. intranetd. information-net
In your experience, which of the barriers to effective communication discussed in the chapter is responsible for the most communication problems? Which barrier is the hardest to correct?
A study once revealed that 55 percent of our communication time is spent transmitting and 45 percent is spent receiving. If true, what are the implications of this finding?
Wendy, a knowledgeable person from another department, comes to you, the engineering supervisor, and requests that you design a special product to her specifications. You would:a. Control the
Your department has designed a product that is to be fabricated by Saul’s department. Saul has been with the company longer than you have; he knows his department. Saul comes to you to change the
Upper management has a decision to make.They call you to a meeting and tell you they need some information to solve a problem they describe to you. You:a. Respond in a manner that conveys personal
You have a routine work order. The work order is to be placed verbally and completed in three days. Sue, the receiver, is very experienced and willing to be of service to you. You decide to:a.
Work orders from the staff department normally take three days; however, you have an emergency and need the job today. Your colleague Jim, the department supervisor, is knowledgeable and somewhat
Danielle, a peer with a record of high performance, has recently had a drop in productivity.Her problem is affecting her performance. You know Danielle has a family problem. You:a. Discuss the
You are a knowledgeable supervisor. You buy supplies from Peter regularly. He is an excellent salesperson and very knowledgeable about your situation. You are placing your weekly order.You decide
Jean, a knowledgeable person from another department, has asked you to perform a routine staff function to her specifications. You decide to:a. Perform the task to her specification without
Tom, a salesperson, has requested an order for your department’s services with a short delivery date. As usual, Tom claims it is a take-it-or leave-it offer. He wants your decision now, or within a
As a time-and-motion expert, you have been called in regards to a complaint about the standard time it takes to perform a job. As you analyze the entire job, you realize one element should take
You approve budget allocations for projects.Marie, who is very competent in developing budgets, has come to you. You:a. Review the budget, make revisions, and explain them in a supportive way. Deal
You are a sales manager. A customer has offered you a contract for your product with a short delivery date. The offer is open for days. The contract would be profitable for you and the organization.
John Baker, chief engineer of the Caribbean Bauxite Company Limited of Barracania in the West Indies, was making his final preparations to leave the island.His promotion to production manager of Keso
_____________decisions are required for unique and complex management problems.a. Nonprogrammedb. Developmentalc. Exceptionald. Both b and c are correct answers.
The guidelines or beliefs that a person uses when confronted with a situation in which a choice must be made are known as _____________.a. mission statementsb. visionc. valuesd. ethical evaluation
_____________is a concept that assumes that decision making is fraught with constraints and limitations.a. Information conceptionb. Groupthinkc. Bounded rationalityd. Psychological overload
A mental state of anxiety that occurs when there is a conflict within an individual after a decision is made is known as _____________.a. thought disturbanceb. cognitive dissonancec. mental
While managers at all levels make various types of decisions, supervisors are typically confronted with_____________ decisions while executives focus their time on_____________ decisions.a. ethical,
Defining problems in terms of solutions (i.e., jumping to conclusions) is a mistake that can undermine good decision making in the_____________ stage of rational decision making.a. establishing
Which of the following is a technique that promotes the generation of ideas in a group through noncritical discussion?a. Ethical decision makingb. Brainstormingc. The normal group techniqued.
True or false: Managers rarely rely on “gut” feeling or intuition when making decisions.a. Trueb. False
True or false: When a group uses a consensus approach to decision making, the quality of the decisions it makes tends to be low.a. Trueb. False
Assume you have to choose between two good job offers. One provides a higher salary, but the other is located in a city that you really like. You’re anxious about the decision and not sure which
Even in the midst of a severe recession that has depressed tourism and a digital revolution in the media business, Disney is faring better than many of its rival companies. Although spending at its
Having influence over others (e.g., subordinates) based on the position within the organization that person holds is known as__________ power.a. expertb. intensec. coercived. legitimate
True or false: Referent power is based on a subordinate’s liking of a supervisor who provides the subordinate with important and meaningful work assignments.a. Trueb. False
True or false: Two of the reasons empowerment is not a universally accepted practice within all organizations is: (1) not everyone wants to be empowered and (2) some employees are not able to make
An example of coping with uncertainty that can ultimately lead to your department acquiring more power within the company is __________ .a. being located at the center of the organizationb.
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