1. What might be the benefits of implementing 360-degree feedback as a developmental tool for this supervisor?
2. What might be the dangers of implementing 360-degree feedback as a developmental tool for this supervisor?
3. Using the information at online.onetcenter.org/link/summary/43-1011.01
complete the following grid
a. What performance dimensions would you define?
b. Who should be the sources for the feedback?
c. What dimensions would be measured by each source?

Harry Patterson is the customer service supervisor for Hoffman Airlines at the Kiowa Airport in Colorado. He supervises 10 employees who are responsible for helping customers with lost baggage, dealing with delayed or missed flights, finding hotel rooms for stranded passengers, and so on. Hoffman Airlines has been considering implementing a 360-degree feedback program for the employees and has hired you to help them develop such a program. Management has decided to test the concept by using it as a developmental tool for Harry Patterson.

Transcribed Image Text:

a. Performance b. Source: b. Source:b. Source: b. Source: |b. Source: Dimensions