An urgent care clinic is staffed by two physicians who can each see four patients per hour.

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An urgent care clinic is staffed by two physicians who can each see four patients per hour. The clinic is open 6 p.m. until midnight, seven days per week. The clinic tracked the average number of patients arriving by hour for a month and ob served the following:
Time Demand
6–7 ............. 8
7–8 .............10
8–9 .............10
9–10 ............ 4
10–11 ............. 4
11–12 ............. 2
a. Sketch a graph with one line showing capacity and another line showing demand.
b. What observations do you make from the graph in part a?
c. What suggestions would you make to the clinic for managing its capacity?
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Operations Management in the Supply Chain Decisions and Cases

ISBN: 978-0073525242

6th edition

Authors: Roger Schroeder, M. Johnny Rungtusanatham, Susan Goldstein

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