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business
business communication

Questions and Answers of Business Communication

List the information required for accurate meeting minutes.
Name four of the positive participation skills required of team members.
List four responsibilities of team leaders.
Give an example of three of the responsibilities that team members have.
Name the steps in the team organization process.
Describe three guidelines for writing an effective specific purpose statement for your informative presentation.
List five guidelines for formulating the central idea of your informative presentation.
List six criteria for effective main points in your informative presentation.
Explain what transitions are and why they are important for a successful informative presentation.
Find an example of each of the six types of verbal supports.
Obtain an example of each of the six types of visual supports.
Describe the four factors that influence your choice of visual supports.
Summarize the seven suggestions for effective visual supports.
Identify the five tips for good Web searching
1. What does a prestidigitator do? 2. Who did James Buchanan beat in the 1856 presidential election? 3. What city in northeastern France was the place of origin for a famous cheese? 4. What is
Explain the difference between a bibliographic card and an evidence card.
Describe three ways that plagiarism can occur in a speech presentation.
Discuss three suggestions for coping with speaker anxiety that you found most helpful in the chapter.
List and explain the four different delivery styles.
Explain the differences among a speaker’s outline, note cards, and a speaker’s map.
Discuss three suggestions for practicing your delivery.
What are nonfluencies? Why should they be avoided in your speech delivery?
Briefly describe what the persuasive speaker tries to accomplish in each of the five steps of Monroe’s Motivated Sequence.
Explain the two approaches you can use in the Cause-Effect pattern of organization.
List several benefits that result from your ability to use persuasion effectively.
This chapter lists three types of persuasive presentations: Fact, Value, and Policy. Identify the following topics as F, V, or P. a) ____Students achieve higher grades with individualized
You can be a more effective persuader by using logical (logos), ethical (ethos), and emotional (pathos) appeals in your presentation. List two suggestions that you can use to create each of these
Describe some information you read or heard about that motivated you to do something. For example, maybe you heard a speaker talk about the benefits of exercising regularly, and you began a more
Describe the importance of interviewing in today’s business world.
List three of the most common mistakes made during an interview.
Name the four major steps to prepare for an interview.
Describe how you would respond to two of the illegal questions mentioned in this chapter.
List three guidelines to help you participate effectively in the interview.
Describe the essential information to be included in an effective follow-up letter.
Which of the four definitions of communication given in the ‘Defining communication’ section seems to be the most useful and appropriate in your work as a student?
On separate sheets of paper, write one-sentence definitions of professionalism, loyalty, quality, productivity and transparency. Then, in small groups, exchange your definitions and discuss the
Write a sentence containing a statement of fact, as you see it – a truism; for example, ‘Redheads are bad tempered’. Exchange your statement for a partner’s sentence and see if you can agree
Discuss a recent case involving professional life in which poor communication has had serious results.
What do you understand by the term ‘whistleblowing’? You may need to do some research on this one.
Examine and discuss the ethics involved in a recent case of whistleblowing in your profession.
In his 1967 book Understanding Media, communication theorist Marshall McLuhan said, ‘The medium is the message’ (p. 15). He meant that the choice of medium can transform a message and its
We claim in the ‘Purpose in communicating’ section that the choice of media is as important as the message itself. If you were asked to give advice to the 500 students in Stage 1 of your course
We define feedback as the response to a message. Without it, we cannot be sure we have communicated effectively. But how do we get feedback? Form groups of four or five and discuss specific methods
Test the claim that ‘meanings are in people, not in words’. Ask members of your group to write down and then compare notes on brief definitions of the following: a. company loyalty b. the climate
In each of the following sentences, substitute another word or phrase for the italicised word: a. He means more to me than a meal ticket. b. I mean to qualify for the Olympics in 2016. c. What do you
In his article ‘Duck for cover’, which appeared in The Sydney Morning Herald (7 August 2002, p. 13), Don Watson speaks of a certain kind of voter as ‘aspirational’. He contrasts the rise of
Global warming’ or ‘climate change’? a. Would you agree with Leggett that both ‘climate change’ and ‘global warming’ are euphemisms for future, possibly disastrous world events? b. Coin
Do a Google search on the use of the term ‘political correctness’ and the debates about it over the past year. Summarise with examples how the term was used and in what context.
Rewrite the following sentences to make them gender-inclusive. Use different structures for each sentence. a. Computers have improved man’s working life enormously. b. After the girls in the office
To produce gender-inclusive writing, suggest alternatives for the following: a. Mankind b. Man’s achievements c. Manmade d. The common man e. To man the reference desk f. Nine man-hours g.
Do you agree with Wood’s description? What advice about language use would you give to an ambitious woman making her way through a professional career in which men are in the majority?
Comment on the following excerpt from M. Garber’s ‘Contradictions in terminology’, which appeared in The Australian on 2 August 2000, applying it to your own profession and professional
Read the following excerpt (also from Garber), then make a list of five new words you think express an idea in your profession better than existing words, and five words you would like to eliminate
In Death Sentence (2003, p. 118), Don Watson writes, ‘When the words are suspicious, go after them, insist they tell us what they mean’. What do the following words and phrases mean? a. Friends
Classify the following either as technical terms, jargon or slang. Explain your choice. a. Net surfing b. Emoticon c. Encryption d. Cyberbusking e. Cyberporn f. Hacker g. Moof monsters h.
The following article cites a study that says that people are more likely to think you’re lying if you use abstract language rather than concrete terms and phrasing. Comment on the argument being
The Sydney Morning Herald (7 November 2003, p. 9) relayed a report from the Los Angeles Times that The Times had ordered its journalists to stop describing anti-American forces in Iraq as
Gregory Hywood reported in The Sydney Morning Herald, in an article titled ‘The bottom line we face when language won’t work for us’ (6 November 2003, p. 13), that a well-known company changed
Keep a ‘touch diary’ for one day of next week and write up your findings for the group. Consider the touching behaviour of your friends with each other: men and men, men and women, women and
Try presenting the following speech to your group. Take it in turns, adopting different tones: the first speaker could adopt a tone that is enthusiastic and committed; the second, sceptical and
Consider the four image dimensions: credibility, likeability, interpersonal attractiveness and dominance. Select one of these and explain how you might emphasise it to your advantage in an interview,
Imagine you have been asked to write a short manual of ‘dos’ and ‘don’ts’ for the use of non-verbal communication in any one of the following situations (write about 300 words): a.
Use your knowledge of non-Western cultures to draw attention to differences in non-verbal communication between one or more of these cultures and Western (as represented, for example, by Australia)
Conduct a classroom discussion about some myths of non-verbal communication you have encountered. For example, are crossed arms always a sign of defensiveness? Can you always tell when people are
Make a study of the eye-contact and eye-avoidance behaviour of people you encounter in public places. Be careful to conduct your observations discreetly so as not to offend or upset others. Some
Do some observing of people in conversation (for example, in a cafeteria or café) and from this make a list of bodily cues that convey confidence and cues that convey nervousness. This exercise can
Test E. T. Hall’s theory of social distance (The Hidden Dimension, 1969) for yourself. Spend time among a group of friends or colleagues in a workplace, at a university or sports gathering, or in a
Enter an occupied elevator and turn and face the people in it and smile. How do they react?
On the Web, look up a well-known brand such as Coca-Cola or McDonald’s, or a product such as jeans or trainers. Using Google, do a search for different countries’ websites; for example, American,
What are some words in your own language (apart from English) that have meanings only really applicable to your culture? Are there any swear words, which are not very translatable?
What do you think of the genital mutilation of females in Africa, arranged marriages in many parts of the world, the mandatory circumcision of boys, violence and abuse in Aboriginal cultures, the
When you are on a trip in a foreign country, how much about that country’s culture should you know? Conversely, how much of a culture should a new immigrant know when he or she arrives in a
Are there any cultural practices that are reprehensible in your culture? Are there any Australian cultural practices that may be difficult for a foreigner to understand? How would you deal with this
The wearing of the niqab and burqa has been banned in many countries, such as France and Italy, but not in Australia. Is this a good or a bad thing? Should the same laws be enforced in Australia?
If someone comes to your home country to live, should they entirely give up their own culture? If not, how much should they retain? For example, should a new immigrant to Australia be required to
Are there any universal cultural values that transcend particular cultures?
Use the Internet to study intercultural differences on the Usenet via Google’s ‘Groups’, on Facebook, ICQ or a chat channel.
Culture can also be applied to companies and organisations. Describe the culture of the organisation you work for or the institution you are studying with. Use categories introduced in this chapter
a. Do you think that we have an excessive dependence upon electronic forms of communication today? b. Interview someone who grew up without the Internet and the Web. What do they think? How were
Have you ever used Skype or FaceTime? If not, get the software and attempt to contact someone you know. Describe the experience after five minutes has elapsed. Are you bored?
a. Is the migration of newspapers and books from a paper-based to an online form merely a more convenient way of accessing the same material? b. Do we read differently online compared with the way we
Compare the same news story in online and traditional paper media. How is the story presented differently? Are the two presentations merely different versions of the same thing? Consider the
Is the Internet a hazard to literacy? Is Google making us stupid? There are many arguments about this. Nicholas Carr in The Shallows (2010) argues that every information technology carries with it an
On the dust jacket of his 2007 book Cult of the Amateur, Andrew Keen writes: Our most valued cultural institutions – our professional newspapers, magazines, music, and movies – are being
Do you prefer email or SMS for certain activities? Please explain.
Enter a chat room on the Web, or use IRC or another chat program. What is it like to join a group chat session? What is the discussion focused upon?
Investigate blogs that talk about an interest of yours. Locate such blogs and describe the writers’ viewpoints and focus.
What are some famous uses of Twitter?
Find the most boring video you can on YouTube. What makes it so boring? How could it be improved?
Do you understand the implications of owning a Facebook account? Have you read the terms of agreement when it comes to the Facebook policies on content ownership? Who owns the content?
Think about some of the material on your Facebook site. Is there material such as photos or posts that might potentially embarrass you in the future? Are there opinions, photos or posts that you
What do you think are the advantages and disadvantages of an online survey?
Discuss the suggestion that different report sections constitute very different genres of writing.
Read the following Introduction Overview sentences and rewrite to improve the structure and tone by being more general (not specific) and more academic (not humble). Topic 1: Drink driving – I
Using APA format, create a table, using MS Word, and a graph, using MS Excel (use 2D graphs, not 3D ones), from the following set of data: Subjects who took Drug 1 had the following average scores on
Compare scientific reports and business reports. How are they similar and different in terms of their structure?
What problems do you think might occur now that so much information is available to anyone with a computer, a modem and an Internet connection?
Is it ethical for organisations to monitor employees’ email and Internet behaviour at work? Why, or why not?
What are the privacy laws pertaining to Australian businesses in the new millennium?
Intellectual property is a serious workplace issue. Discuss whether or not you own the rights to any innovations you might develop while being employed by a company.

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