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computer sciences
information systems

Questions and Answers of Information systems

What are several business decisions that you will have to make as a manager that have both ethical and IT dimensions? Give examples to illustrate your answer.
Refer to the Real World Case on endpoint security in the chapter. How do companies strike a balance between providing users with access to the information they need in the form that is most useful to
What would be examples of one positive and one negative effect of the use of information technologies in each of the ethical and societal dimensions illustrated in Figure. Explain several of
The passage of the Sarbanes-Oxley Act in the United States has greatly increased the compliance obligations of publicly traded companies. Go online to research how this landmark legislation affected
Should an IT department hire a more expensive vendor because the vendor shares its own company’s ethics standards, or should it go with a lower-cost provider that doesn’t? This is an important
Data loss prevention (DLP) was a technology mentioned in the case, and one that is garnering more and more attention from corporate security departments. Go online and research what DLP involves, and
Whether to allow employees to use their own smart phones (or other devices yet to be invented) on corporate networks is quickly becoming a contested issue. What do companies stand to gain, or lose,
Go online to follow up on John Mackey’s story and search for other instances of debatable behavior where IT has been an important factor. Are the ones featured in the case exceptions, or are these
The case features many examples of what is arguably unethical behavior, including child pornography, accessing adult content on company-owned equipment, installing unlicensed software, and so on. Are
Technologies such as VoIP used by Skype and similar products make it more difficult to monitor outgoing information. Search the Internet to help you understand these technologies and why these
As a customer of many of the companies noted in the case, or others in the same industries, what is your expectation about the measures and safeguards that these organizations have implemented to
1. What are the two meanings of ‘corporate ethics’ in organizations today? What does each definition imply for IT practices? How does the economic environment affect this?2. How does IT provide
1. What is the underlying issue behind endpoint security, and why is it becoming even more difficult for companies to address it? Define the problem in your own words using examples from the case.2.
1. Companies are developing ethical policies and guidelines for legal reasons, but also to clarify what is acceptable and what is not. Do you think any of the issues raised in the case required
1. Barring illegal activities, why do you think that employees in the organizations featured in the case do not realize themselves the dangers of loosely managing proprietary and sensitive
Check out CEO Express (www.ceoexpress.com), a to prated Web portal for busy executives. See Figure. The site provides links to top U.S. and international newspapers, business and technology
More than one billion people take their electrical and telecommunications systems for granted. However, for billions more, the service-on-demand mentality remains a distant dream and Internet access
Business travelers who need to remain connected face special challenges outside their home country, especially those who work out of their hotel rooms. Electricity varies by voltage, cycles, and
As a result of the location independence of knowledge work, many organizations seek to lower their labor costs by moving their digital operations overseas. When managers evaluate such opportunities,
What has been the impact of information technologies on the work relationships, activities, and resources of managers?
What can business unit managers do about performance problems in the use of information technology and the development and operation of information systems in their business units?
Refer to the Real World Case on BP’s IT transformation in the chapter. Dana Deasy discusses the long-term benefits of “embedded IT” while noting the need to centralize the department in the
How are Internet technologies affecting the structure and work roles of modern organizations? For example, will middle management wither away? Will companies consist primarily of self-directed
Should the IS function in a business be centralized or decentralized? Use the Internet to find recent developments to support your answer.
Refer to the Real World Case on the globalization challenges faced by CIOs in the chapter. All those mentioned are CIOs from headquarters who went abroad, but there is no mention of CIOs from
How might cultural, political, or geo-economics challenges affect a global company’s use of the Internet? Give several examples.
Will the increasing use of the Internet by firms with global business operations change their move toward a transnational business strategy? Explain.
How might the Internet, intranets, and extranets affect the business drivers or requirements responsible for a company€™s use of global IT, as shown in Figure? Give several examples to
Go back and reread the last two paragraphs in the case. What do you think Deasy means when he discusses the nonlinear and iterative nature of the process? What does he mean by “temptation”? Break
Go online and search for other examples of large multinational organizations facing similar challenges. Summarize your findings and compare them to the ones chronicled in the case. Can you find any
Do you think some form of international experience is key to your long-term career success? Have you ever considered taking a position abroad? Why or why not? Break into small groups with your
Go online to research the topic of executive succession planning and the different approaches in use by companies today. Are there any differences for those in information technology, as opposed to
Both organizations featured in the case have been quite successful with their global rollouts. Search the Internet for examples of less-than-thriving global or international system implementations.
Implementing major systems in global organizations, particularly when development is concentrated in headquarters or a powerful country subsidiary, can cause a lot of resentment and frustration for
1. The case mentions the dependence of BP’s IT organization on external contractors. Why would this be an issue? When is it a good idea for IT departments to hire contractors, and when is it not?
1. What are the challenges faced by the CIOs mentioned in the case? Group them into categories and use examples from the case to define each.2. The case mentions that the traditional approach toward
1. Several comments in the case note that chief information officers are in a unique position for companywide leadership, extending beyond their primary technological concerns. Why do you think this
1. What is the business value of these global system developments for the companies mentioned in the case? How did they achieve these benefits? What were the major obstacles they had to overcome?2.
Summarize the matching process that is used by each site.
Describe the revenue model of each site.
Using general terms, describe the need these sites have for: a. Hardware b. Software c. Data d. Procedures e. People
People sometimes stretch the truth, or even lie, on matching sites. Describe one innovative way that one of the two companies your team chose could use information systems to reduce the impact of
Suppose that the company in your answer to step 5 has requested your team implement your idea on reducing the impact of lying. Explain how having strong personal skills for each of Reich’s four
Do you agree that this course is the most important course in the business school? Isn’t accounting more important? No business can exist without accounting. Or isn’t management more important?
Describe three to five personal goals for this class. None of these goals should include anything about your GPA. Be as specific as possible, and make the goals personal to your major, interests, and
Consider costs of a system in light of the five components: costs to buy and maintain the hardware; costs to develop or acquire licenses to the software programs and costs to maintain them; costs to
Abstract reasoning a. Define abstract reasoning, and explain why it is an important skill for business professionals. b. Explain how a list of items in inventory and their quantity on hand is an
Systems thinking a. Define systems thinking, and explain why it is an important skill for business professionals. b. Explain how you would use systems thinking to define why Moore’s Law caused a
a. Define collaboration, and explain why it is an important skill for business professionals. b. Explain how you are using collaboration to answer these questions. Describe what is working with
a. Define experimentation, and explain why it is an important skill for business professionals. b. Explain several creative ways you could use experimentation to answer this question. c. How does the
a. State the text’s definition of job security. b. Evaluate the text’s definition of job security. Is it effective? If you think not, offer a better definition of job security. c. As a team, do
1. In what ways does Amazon, as a company, evidence the willingness and ability to collaborate? 2. In what ways does Amazon, as a company, evidence the willingness and ability to experiment? Use
The U.S. Department of Labor publishes descriptions of jobs, educational requirements, and the outlook for many jobs and professions. Go to its site at www.bls.gov and answer the following
Use Google or Bing (or another Internet search engine) to search for the phrase “quarter versus semester.” Read several of the opinions,then adjust and augment the tableof pros and cons.
List business processes involved in starting a new term. Examples are processes to develop the roster of classes, to staff classes, and to enroll students. Name as many more of the processes required
List the sources of costs for each of the two processes you chose in your answer to step 2.
Considering just the College of Business at your university, estimate each of the costs for processes. Make and justify assumptions about labor rates and other factors.
Assuming that costs for other colleges are the same as for the College of Business (an unrealistic assumption; law and medicine probably have higher costs), what is the total cost forthe two
List and describe five factors that you think could be keeping a university that is on a quarter system from converting to a semester system.
Suppose you actually did this at your university. Explain how you could use this experience to demonstrate yourcapabilities in a job interview.
Suppose you are discussing 3D printing with Kelly at AllRoad and assume you do not have a process abstraction like that in Figure 2-3. Describe how you would explain your concerns about 3D printing
Suppose you manage the buyers at AllRoad and you have been asked to help determine the requirements for a new vendor selection information system. As you think about those requirements, you wonder
Suppose management has left you out of the requirements definition process for the development of the system in question 2-2. Explain how you could use the knowledge you developed in answering this
In Figure 2-8, explain why inventory must be allocated.
Using Figure 2-8, explain why credit must be allocated to customers. What is the business consequence if these allocations are not adjusted when special terms are not approved?
Recommend a process for adjusting credit for orders for which credit or special terms are not approved. Indicate which role makes the adjustment and how they receivethe data for doing so?
Change the process in Figure 2-8 so that allocated inventory is returned when credit or special terms are not approved. Indicate which role makes the adjustment and how they obtainthe data for doing
There are six different sequences for the three approval tasks in Figure 2-8.Name each and select what your team considers to be the most promising three.
Evaluate each of the three sequences that you selected in question 5.Identify which sequence you think is best.
State the criteria that you used for making your selections in questions 5 and 6.
So far, we haven’t considered the impact of this process on the salesperson.What information do salespeople need to maintain good relationships with their customers?
Optional extension.Download the Visio diagram version of Figure 2-8 from this book’s Web site, www.pearsonhighered.com/kroenke. Modify the diagram to illustrate the sequence of tasks you chose as
1. In your own words, define dogfooding. Do you think dogfooding is likely to predict product success? Why or why not? When would dogfooding not predict product success? 2. Summarize the ways that
Consider the four definitions of information presented in this chapter. The problem with the first definition, “knowledge derived from data,” is that it merely substitutes one word we don’t
The text states that information should be worth the cost required to produce it. Both cost and value can be broken into tangible and intangible factors. Tangible factors can be measured directly;
The following pairs of Web storefronts have market segments that overlap in some way. Briefly visit each site of each pair:
Select two pairs from the above list. For each pair of companies, answer the following questions: a. How do the companies’ market segments differ? b. How do their competitive pressures differ? c.
Use your answers in question 2 to explain the following statement: “The structure of an organization’s information system (here a Web storefront) is determined by its competitive strategy.”
Suppose you decide to start a business that recruits students for summer jobs. You will match available students with available jobs. You need to learn what positions are available and what students
Consider the two different bike rental companies in Figure 3-6. Think about the bikes that they rent. Clearly, the student bikes will be just about anything that can be ridden out of the shop. The
Samantha Green owns and operates Twigs Tree Trimming Service. Samantha graduated from the forestry program of a nearby university and worked for a large landscape design firm, performing tree
Suppose you are told that the business process in Figure 3-13 has a negative margin. Explain what that means. Suppose the margin of some business process is a negative $1 million. If costs are
Consider the alternative of replacing the rental personnel from the business process in Figure 3-13. a. Describe the changes that will need to be made to the process documented in Figure 3-13.You can
Consider the alternative of increasing the value delivered by existing rental personnel. The text suggests possibly renting more kinds of equipment or selling items of use to guests who are renting
1. Review the principles of competitive advantage in Figure 3-7. Which types of competitive advantage has BOSU used to defeat copycat products? 2. What role did information systems play in your
YourFire Inc. is a small business owned by Curt and Julie Robards. Based in Brisbane, Australia, YourFire manufactures and sells a lightweight camping stove called the YourFire. Curt, who previously
Update the table with the latest announcements and data. Go to finance.yahoo.com and update the financial data. Add new devices as appropriate. Search the Internet, using terms such as iPhonevs.
According to the latest data, how has the market share of these three companies changed? Has Apple made continued inroads on Android phones? Has Surface made inroads on the iPad? What’s happened to
Unlike Apple and Google, Microsoft controls Windows Server, a server operating system. Does that provide an advantage to Microsoft in this race? There are rumors, in fact, that Apple runs Windows
In October 2011, Microsoft purchased Skype. Does Skype contribute to Surface? Can you find announcements that indicate there is some convergence there?
Microsoft makes and sells the Xbox with motion-sensing Kinect. Can you envision a way for Microsoft to use either of those to help increase market share of its Surface/phone devices? If so, what?
Microsoft enjoys incredible success in the PC market, but it has, at least so far, never been able to succeed with a phone, and, as of May 2013, Microsoft Surface does not seem very successful.
Suppose that your roommate, a political science major, asks you to help her purchase a new laptop computer. She wants to use the computer for email, Internet access, and note-taking in class. She
Your father asks you to help him purchase a new computer. He wants to use his computer for email, Internet access, downloading pictures from his digital camera, uploading those pictures to a shared
Microsoft offers free licenses of certain software products to students at colleges and universities that participate in its DreamSpark program. If your college or university participates in this
Until June 2012, PixelSense was called Surface. At that time, Microsoft repurposed the name to use on its tablet devices. Surface was changed to PixelSense. What conclusions do you draw from these
1. Which of Porter’s four competitive strategies (from Chapter 3) does Apple engage in? Explain.2. What do you think are the three most important factors in Apple’s past success? Justify your
Suppose you work at AllRoad and Kelly asks you to list five criteria she should use when considering whether AllRoad should develop a thin- or thick-client application for mobile devices. Justify
Visit www.apple.com, www.microsoft.com, and www.ibm.com. Summarize differences in the look and feel of each of these sites. Do you think one of these sites is superior to the others? If not, say why.
Many small business owners have found it financially advantageous to purchase their own building. As one owner remarked upon his retirement, “We did well with the business, but we made our real

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