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computer sciences
information systems

Questions and Answers of Information systems

Ms. Sapper, a marketing manager in a global accounting firm, was this year’s coordinator for her firm’s annual partner meeting. With 400 partners from around the world, Sapper faced daunting
How should a business store, access, and distribute data and information about its internal operations and external environment?
What role does database management play in managing data as a business resource?
What are the advantages of a database management approach to the file processing approach? Give examples to illustrate your answer.
Refer to the Real World Case on Data-Driven Crime Fighting in the chapter. Given the very decentralized nature of law enforcement, with more than 18,000 units in the United States alone, what can be
What is the role of a database management system in a business information system?
In the past, databases of information about a firm’s internal operations were the only databases that were considered important to a business. What other kinds of databases are important for a
Refer to the Real World Case on Medical IT in the chapter. What do these automated or semi-automated technologies spell for the future of medicine? How much of this discipline can be captured using
What are the benefits and limitations of the relational database model for business applications today?
Why is the object-oriented database model gaining acceptance for developing applications and managing the hypermedia databases on business Web sites?
How have the Internet, intranets, and extranets affected the types and uses of data resources available to business professionals? What other database trends are also affecting data resource
The case discusses many issues related to data quality, sharing, and accessibility that both government bodies and for-profit organizations face. Go online and research how these issues manifest
The case discusses the large volume of very detailed information collected daily by law enforcement agencies. Knowing this, how comfortable do you feel about the storing and sharing of that data?
The legal and regulatory environment of the health care industry has changed significantly in recent times. How does this affect technology development and implementation in these organizations. Go
Some of the technologies described in the case verify the diagnostics made by doctors and can sometimes make recommendations of their own. Does this improve the quality of care, or are these
The case extensively discusses the idea of “virtualization” and the role it plays in the merger process. Go online to research this concept and prepare a report about what it entails, how it
Search the Internet for reports of merger and acquisition cases where IT issues played an important role, either positive or negative. How did different organizations handle IT-related matters in the
In the opening of the case, Randall Parman of Applebee’s International compared data to gold. Although it is easy to figure out the value of gold at any time, valuing data has always been subject
1. What are some of the most important benefits derived by the law enforcement agencies mentioned in the case? How do these technologies allow them to better fight crime? Provide several examples.2.
1. What are the benefits that result from implementing the technologies described in the case? How are those different for hospitals, doctors, insurance companies and patients? Provide examples of
1. Place yourself in the role of a manager at a company undergoing a merger or acquisition. What would be the most important things customers would expect from you while still in that process? What
1. What are the business benefits of taking the time and effort required to create and operate data warehouses such as those described in the case? Do you see any disadvantages? Is there any reason
Radio waves, microwaves, and infrared all belong to the electromagnetic radiation spectrum. These terms reference ranges of radiation frequencies we use every day in our wireless networking
Ms. Sapper, this year’s annual partner meeting coordinator for a global accounting firm, faced an interesting challenge. With 400 high-powered partners gathering from all around the world, she
The Internet is the driving force behind developments in telecommunications, networks, and other information technologies. Do you agree or disagree? Why?
How is the trend toward open systems, connectivity, and interoperability related to business use of the Internet, intranets, and extranets?
Refer to the Real World Case on telemedicine and videoconferencing in the chapter. Not mentioned in the case are implications for both privacy and data security arising from the use of these
How will wireless information appliances and services affect the business use of the Internet and the Web? Explain.
What are some of the business benefits and management challenges of client/server networks? Network computing? Peer-to-peer networks?
What is the business value driving so many companies to install and extend intranets rapidly throughout their organizations?
What strategic competitive benefits do you see in a company’s use of extranets?
Refer to the Real World Case on telepresence in the chapter. What seems to be the difference between videoconferencing and telepresence? Given the discussion on the latter in the case, does
Do you think that business use of the Internet, intranets, and extranets has changed what businesspeople expect from information technology in their jobs? Explain.
The insatiable demand for everything wireless, video, and Web-enabled everywhere will be the driving force behind developments in telecommunications, networking, and computing technologies for the
Telepresence is described in the case as a green technology because it replaces air travel with a more environmentally friendly alternative. Recently, many organizations are looking to IT to help
The organizations featured in the case are not too keen on the future of business travel. Despite the high quality of current and future telepresence systems, do you believe these companies are
Technology enhances the ability of educational institutes to reach students across geographic boundaries. One recent development in this area is YouTube EDU. Go online to check out the site and
If widely adopted, these technologies could conceivably lead to a concentration of specialists in a small number of “hub” institutions, essentially creating a two-tier health care system. Do you
Use the Internet to discover more about the telecommunications products and services, and the current business performance and prospects, of Cisco Systems and Hi-Link and some of their many
In telecommunications network installation and management, as in many other business situations, the choice between “do it yourself” and “let the experts handle it” is a crucial business
Johan Bergendahl of Ericsson believes the demise of Wi-Fi is rather imminent and that mobile broadband will replace hot spots for wireless access. Search the Internet for current commercial offerings
Go online and look at different companies in one of the industries mentioned in the case, noting which companies offer free wireless access and which ones do not. Break into small groups and
1. Implementing telepresence seems to have other, less tangible, advantages beyond travel cost savings. What are some of those? How do you quantify them to make the case for investing in the
1. From the perspective of a patient, how would you feel about being diagnosed by a doctor who could be hundreds or thousands of miles away from you? What kind of expectations or concerns would you
1. What were the most important factors contributing to MMCC’s success with its new, secure, self-managed network? Explain the reasons for your choices.2. What are some of the business benefits and
1. Do you agree with the plans by Starbucks to offer time limited free Wi-Fi to customers? Do you think free Wi-Fi would be enough to instill that kind of loyalty? Based on the experiences of the
Revenue from desktop application sales ends with the sale. Or does it? Companies like Microsoft provide updates, fixes, and security patches to their software while developing the next
Many opportunities await those who troll the big job boards, the free-agent sites, the reverse auction services, and the niche sites for specialized jobs and skills. Presented below are diverse
Business systems have long served to automate tasks, facilitate data capture, and enable new opportunities. These processes have crept into virtually all businesses and business processes. RE/MAX
Refer to Real World Case 1 on enterprise architecture. What are the advantages of a centralized enterprise architecture? What are the advantages of a decentralized approach that leaves these
Why is there a trend toward cross-functional integrated enterprise systems in business?
Which of the 13 tools for accounting information systems summarized in do you feel are essential for any business to have today? Which of them do you feel are optional, depending on the type of
What other solutions could there be for the problem of information systems incompatibility in business besides EAI systems?
What are the most important HR applications a company should offer to its employees via a Web-based system? Why?
How could sales force automation affect salesperson productivity, marketing management, and competitive advantage?
How can Internet technologies be involved in improving a process in one of the functions of business? Choose one example and evaluate its business value.
Refer to the Real World Case on Nationwide Insurance in the chapter. Senior management was emphatic about maintaining a 24-month deadline at all cost. Should the scope of the project be adapted to
What are several e-business applications that you might recommend to a small company to help it survive and succeed in challenging economic times? Why?
Refer to the example on virtual worlds in the chapter. How do enterprise collaboration systems contribute to bottom-line profits for a business?
Service-oriented architecture (SOA) is a recent approach to systems development and implementation that has much in common (and some differences, as well) with enterprise architecture. Go online and
Have you considered a career as an enterprise architect? What bundle of courses would you put together to design a major or a track in enterprise architecture? Break into small groups with your
Technologies and systems involved in financial reporting have received a great deal of attention in the last few years due to renewed regulatory focus on the integrity and reliability of financial
A number of political and cultural issues were involved in the implementation of the “one source of the truth” approach at Nationwide. Can these obstacles be overcome simply by mandating
Go online and search the Internet for commercial offerings that compete with Cisco’s TelePresence products, such as those noted in the case. Prepare a report comparing and contrasting their
Put yourself in the place of a newly hired Cisco employee. How comfortable would you feel working on a team distributed across the globe, using the technologies described in the case? What would be
The case refers to a view of employees as “assets, to be acquired, cultivated, and deployed strategically—not unlike product inventory or IT systems.” It also mentions that these systems allow
What are some of the HR trends that seem to be operating behind this renewed emphasis on strategic applications of technology to this functional area? What new developments have recently arisen in
1. What does the position of enterprise architect entail? What qualifications or experiences would you think a good enterprise architect should have? Support your answer with examples from the
1. The project that Nationwide undertook was quite clearly a success. What made this possible? Discuss three different practices that helped Nation wide pull this off. Use examples from the case
1. What are the main business benefits of the collaboration technologies described in the case?2. Michelle Damrow of Polycom notes Cisco is betting on a proprietary standard for its TelePresence
1. What are some of the business benefits of the technologies described in the case? Provide several examples beyond the mere automation of transaction-oriented processes.2. Do you think the business
Net Suite by Net Suite Inc. (www.netsuite.com) enables small businesses to develop and deploy ERP, CRM, and e-commerce applications quickly. Their Web site presents detailed information about this
A large telecommunications company’s real estate holdings include more than 6 million square feet of property. To aid in its more than 400 real estate–related transactions each year, the company
As enterprise systems grow in size to perform ever more operations for an organization, the software system itself becomes increasingly complex and hard to maintain. Add the fact that organizations
Should every company become a customer-focused business? Why or why not?
Why would systems that enhance a company’s relationships with customers have such a high rate of failure?
Refer to the Real World Case on Dow Corning and DirecTV in the chapter. Are mobile applications limited to be scaled-down versions of their enterprise counterparts, or will companies start to develop
How could some of the spectacular failures of ERP systems have been avoided?
Should companies continue to use EDI systems? Why or why not?
Refer to the Real World Case on Kennametal, Haworth, and Others in the chapter. Do the examples discussed in the case show that customization and ERPs should never go together? Discuss.
How can the problem of overenthusiastic demand forecasts in supply chain planning be avoided?
What challenges do you see for a company that wants to implement collaborative SCM systems? How would you meet such challenges?
Refer to the Real World Case on Cisco Systems and Others in the chapter. Are supply chains becoming so tightly integrated that resilience against external shocks is minimal? Discuss.
Should companies install e-business software suites or “best of breed” e-business software components? Why?
Erik Walters of DirecTV notes that a mobile CRM platform is part of the effort in search of the “360-degree view of the customer.” What does he mean by that? Go online and research this concept,
Both companies emphasize the many benefits accrued from their mobile CRM deployments. Chip Reeves of Dow Corning states that the application provides their salespeople with a competitive advantage.
What offerings are available in the ERP marketplace today that was not available when the companies mentioned in the case first started investing in the technology? What new functionality do these
Should companies scrap their existing ERP implementations and start from scratch again, or should they keep trying to make their existing investments pay off? What are the advantages and
The ability to accurately forecast demand is one of the major issues involved in the efforts discussed in the case. Go online and research which technologies companies are employing today to improve
The case compares short-term tactical needs with long-term strategic investments. How do you make the case, in an economic downturn, for the continued need to invest in technology? Break into small
Net Suite Inc. is a leading provider of on-demand enterprise applications, including CRM as featured in the case. Other important players in this market include Salesforce.com and Siebel on Demand.
The CRM implementations in this case highlight the critical importance of information about customers, their preferences and activities, and how to use it to understand and develop better marketing
1. Think about the business benefits of the mobile CRM deployments discussed in the case. How did Dow Corning and DirecTV benefit from these applications?What can they do that was not possible
1. Why does ERP customization lead to so many headaches when it is time to upgrade?2. Why were the systems customized in the first place?3. Cutting payments outright to ERP vendors may not be
1. Cisco Systems went from a “push” to a “pull” approach to its supply chain after the dot-com debacle. How are these two approaches different? Does it depend on the state of the economy,
1. What are the business benefits of CRM implementations for organizations such as Berlin Packaging and Churchill Downs? What other uses of CRM would you recommend to the latter? Provide several
On the Internet, small businesses have become big business, and a really big business, Microsoft, wants a piece of the action. The company€™s Small Business Center
Nowadays new car buyers can configure the car of their dreams on Microsoft’s MSN Autos Web site, as well as those of Ford, GM, and other auto giants. Many independent online car purchase and
Anonymous transactions on the Internet can have a dark side. Research each of the terms below on the Web. Prepare a one-page report for each term researched. Your paper should describe the problem
Most businesses should engage in e-commerce on the Internet. Do you agree or disagree with this statement? Explain your position.

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