As customer service manager for Mama Mia’s frozen foods, respond to a letter from Jane Gogh, a student at Seaside College. Jane wrote expressing dissatisfaction with your Veggie Lasagne. She didn’t ask for a refund but politely explained that she thought the vegetables were “mushy.”

Respond to Jane’s letter. Provide information to restore her confidence in the high quality of your product. Encourage her to try another of your Italian frozen dinners.