You work for an online company called GlobalHomeExchanges.com that arranges house exchanges between people worldwide. People interested in exchanging their homes with people in other parts of the world register with GlobalHomeExchanges.com and are matched with suitable homeowners. Your colleague, Sandra Long, has written an analytical report that analyzes the customer services activities of the company in terms of three areas: Customer Access, Contract Services, and Follow-Up Activities.

Sandra asks you to revise the report based on new information she has received and then to format it appropriately for printing. You will need to write a core sentence for the introduction, add a footnote, insert a chart, add captions to all the illustrations in the report, create a cover page, generate a table of figures, and finally customize the table of contents. Follow the steps below to revise and format the analytical report.

1. Open the file Revise_09.docx located in the Project.09 folder included with your Data Files and then, to avoid altering the original file, save the document as Global Home Exchanges Web Site Report in the same folder.

2. Switch to Outline view, scroll to the introduction, read the introduction and note the lack of a coherent core sentence. The introduction provides background information relevant to the report, but does not provide the reader with an overview of the report content.

3. Start a new paragraph below the first paragraph, and then write a core sentence.

Note that the three major topics are Customer Access, Contract Services, and Follow-Up Activities, and that the purpose of the report is to analyze customer service activities. Use the correct core sentence format.

4. Switch to Print Layout view, use the Find feature to find the text other home exchange Web sites, and then insert a footnote with the text The average fee for an annual membership in a home exchange Web site is $75.

5. Find the text Web site in 2002, press the Enter key to start a new paragraph, center the paragraph mark, and then insert a column chart using the data shown in Figure 9-14.

6. Apply chart style 30 to the chart and delete the legend.
7. Add a caption to the chart with the text Growth in Membership following the figure number.
8. Go to the top of the document, and then scroll through the report and add captions with appropriate text to each of the other two figures in the report. Center the captions below the figures.
9. Return to the top of the document and create a cover page using the format of your choice form the Cover Page gallery. Include only the title of the report Customer Service Analysis Report, the name of the company Global Home Exchanges, your name as the author, and March 24, 2011 as the date. Remove all other content controls.
10. Scroll to the table of contents, and then generate a table of figures below the table of contents. Use the Distinctive format. Enter Table of Figures above the table and format it so that it appears the same as the Table of Contents heading.
11. Customize the table of contents so that text formatted with the TOC 1 style is 12 pt.
12. Scroll through the report, add page breaks where needed to keep related materials together, type your name where indicated in the footer, save the document, and then print a copy.

Transcribed Image Text:

D 1 Members 2 2002 2000 3 2003 2500 4 2004 3500 5 2005 4000 6 2006 6000 7 2007 8500 8 2008 11000 9 2009 16000 10 2010 18000 11 To resize chart data range, drag 12 13 14