14. Decide whether to respond to online reviews. Read three tweets about Gap. If you were in...
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14. Decide whether to respond to online reviews.
Read three tweets about Gap. If you were in charge of customer service, to which, if any, of these reviews would you respond? Why or why not? In small groups, discuss your rationale for whether to respond to each review. If you do choose to respond, what would you hope to accomplish with each reply?
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Business Communication In Person In Print Online
ISBN: 9781305500648
10th Edition
Authors: Amy Newman
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