7-31. MESSAGE STRATEGIES: MAKING ROUTINE REQUESTS [LO-2] As a consumer, you’ve probably bought something that didn’t work right or paid for a service that didn’t turn out the way you expected. Maybe it was a pair of jeans with a rip in a seam that you didn’t find until you got home or a watch that broke a week after you bought it. Or maybe your family hired a lawn service to do some yard work and no one from the company showed up on the day promised. When the crew finally appeared, they did not do what they’d been hired for but did other things that wound up damaging valuable plants. In any of these situations, you’d be wise to write a claim letter asking for a refund, repair, replacement, or other adjustment. You’d need to include all the details of the transaction, plus your contact address and phone number.