In this question all the major details are providt!d for you, but you may need to supply minor details such as names or dates. You may also need to be selective when examining the data.

As Secretary to the Manager, prepare a memorandum from him from the information given below for distribution to all 100 members of staff. They have not heard of the scheme. You must set out the proposals clearly and reasonably briefly, present them as favourably as possible and make suitable arrangements for obtaining the views of every employee without delay.

The Manchester branch of Bon Voyage Limited, a very large travel agency, opens from 9.00 a.m. to 5.30 p.m. This means a loss of valuable business in the early morning and the evening. The Manager, who only recently joined this branch and is very enthusiastic, wishes to extend office hours to run from 7.30 a.m. to 7.30 p.m., provided that his staff will co-operate in a staggered hours system.

Under this system the length of the working day for each employee will remain as at present, but the time of arrival (and hence of departure)

will vary. In this way, staffing can be spread out over the longer opening hours.

Of course, if the scheme proves successful the total quantity of work handled by the branch will increase, but the new scheme might well lead to higher profits for the Company and thus to higher staff bonuses.

Some members of staff might wish to have the same time of arrival for each working day; others might like different times for different days. However, once a duty rota had been fixed it would be necessary to give one or two weeks' notice of changes.

If the staff are willing to try this new scheme for a trial period, particularly to see whether their rush-hour travel problems are eased by it, the Manager hopes to introduce it in six weeks' time. He first needs to know quickly and fully what staff reactions to the proposal will be.