Facing some of the toughest competitors in the world, Harley-Davidson had to make some changes. The company

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Facing some of the toughest competitors in the world, Harley-Davidson had to make some changes. The company introduced new products. Harley’s management team set out to rebuild the company’s production process.

New products were coming to market and the company was turning a profit. Harley’s quality standards were not on par with those of its foreign competitors.

Harley’s costs were still among the highest in the industry. Harley made a U-turn and restructured the company’s organizational structure. Harley’s efforts have paid off.

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Business Communication Today

ISBN: 9781292353142

15th Global Edition

Authors: Courtland Bovee, John Thill

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