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hotel operations management

Questions and Answers of Hotel Operations Management

11. When looking at the issues that have contributed to the increase in healthcare costs in the United States, list the one(s) that is (are) under the influence of operations management.
10. What are the decisions typically made by OM professionals?
9. Give examples of inputs in healthcare. What are the three common types of processes? What are the outputs?
8. Operations strategy is based on four competitive priorities. What are they?
7. What do we mean by operations? What is operations management?
6. How is the performance of the U.S. healthcare system in terms of effectiveness, safety, coordination, and patient centeredness? How do the ACA and other initiatives propose to alleviate some of
5. What are the roots of the administrative complexity of the U.S. healthcare system?
4. What are the main factors responsible for high costs today?
3. What are the major challenges for U.S. healthcare today?
2. Select five major events that shaped healthcare in the 20th century and describe them.
1. Over the years, what have been the largest obstacles to healthcare reform? Explain.
7. Understand how this textbook is organized
6. Explain key terms
5. Identify the decisions that operations management professionals make
4. Identify the inputs and outputs of a healthcare productive system
3. Describe operations management and a productive system
2. Identify the challenges healthcare faces today
1. List the main events that have shaped healthcare reform over the past century
Jason Enterprises (JE) produces video telephones for the home market. Quality is not quite as good as it could be at this point, but the selling price is low and Jason can study market response while
14 An initial pilot run of 10 units produces the following times:a. According to this pilot run, what is your estimate of the leaming rate?b. How much time will it take for the next 90 units?c. How
6 Lazer Technologies Inc. (LTI) has produced a total of 20 high-power laser systems that could be used to destroy any approaching enemy missiles or aircraft. The 20 units have been pro- duced, funded
5 You've just completed a pilot run of 10 units of a major product and found the processing time for each unit was as follows:a. According to the pilot run, what would you estimate the leaming rate
Boeing Aircraft collected the following cost data on the first 8 units of their new business jet.a. Estimate the learning curve for the new business jet.b. Estimate the average cost for the first
5 The purpose of this system design exercise is to gain experience in setting up a manufacturing process. (We suggest that this be done as a team project.) Assignment:a. Get one Ping-Pong paddle.b.
2 Perot Corporation is developing a new CPU chip based on a new type of technology. Their new chip, the Patay2 chip, will take 2 years to develop. However, because chip manufacturers will be able to
1 The Tuff Wheels was getting ready to start their development project for a new product to be added to its small motorized vehicle line for children. The new product is called the Kiddy Dozer. It
1. VidMark, a manufacturer of cell phones, is currently developing a new model (VidPhone X70) that will be released on the market when development is complete. This phone will be revolutionary in
10 A farmer in Wood County has 900 acres of land. She is going to plant each acre with com, soy- beans, or wheat. Each acre planted with com yields a $2,000 profit; each with soybeans yields $2,500
3 A manufacturing firm has discontinued production of a certain unprofitable product line. Considerable excess production capacity was created as a result. Management is considering devoting this
2 Solve the following problem with Excel Solver: Minimize Z=2A +4B. 4A+6B 120 2A+6B72 B 10
1 Solve the following problem with Excel Solver: Maximize Z=3x+Y 12X+14Y85 3X2Y18 Y4
2 It is 2:00 on Friday afternoon and Joe Bob the head chef (grill cook) at Bruce's Diner is trying to decide the best way to allocate the available raw material to the four Friday night specials. The
1 A fumiture company produces three products: end tables, sofas, and chairs. These products are processed in five departments: the saw lumber, fabric cutting, sanding, staining, and assembly
3 Various financial data for 2004 and 2005 follow. Calculate the total productivity measure and the partial measures for labor, capital, and raw materials for this company for both years. What do
2 A U.S. manufacturing company operating a subsidiary in an LDC (less developed country) shows the following results:a. Calculate partial labor and capital productivity figures for the parent and
1 Two types of cars (Deluxe and Limited) were produced by a car manufacturer in 2005. Quantities sold, price per unit, and labor hours follow. What is the labor productivity for each car? Explain the
1 A fumiture manufacturing company has provided the following data. Compare the labor, raw mate- rials and supplies, and total productivity of 2004 and 2005. 2004 2005 Output: Input: Sales value of
2 Rockness Recycling refurbishes rundown business students. The process uses a moving belt, which carries each student through the five steps of the process in sequence. The five steps are as
5 A processor makes two components, A and B, which are then packaged together as the final product (each product sold contains one A and one B). The processor can do only one compo- nent at a time:
6 The following represents a process used to assemble a chair with an upholstered seat. Stations A, B, and C make the seat; stations J, K, and Lassemble the chair frame; station X is where the two
7 Wally's Widget Warehouse takes orders from 7 A.M. to 7 PM. The manager wants to analyze the process and has provided the process flow diagram shown below. There are three steps required to ship a
8 The National State Bank is trying to make sure that they have enough tellers to handle the Friday afternoon rush of workers wanting to cash their paychecks. They are only concerned with the last
Brandon is very organized and wants to plan his day perfectly. To do this, he has his friend Kelly time his daily activities. Here are the results of her timing Brandon on polishing two pairs of
A total of 15 observations has been taken on a head baker for a school district. The numerical break- down of the baker's activities is Based on this information, how many work-sampling observations
1 Use the following form to evaluate a job you have held relative to the five principles of job design given in the technical note. Develop a numerical score by summing the numbers in paren-
6 Suppose you want to set a time standard for the baker making her specialty, square doughnuts. A work-sampling study of her on "doughnut day" yielded the following results:What is the standard time
8 Because new regulations will greatly change the products and services offered by savings and loan associations, time studies must be performed on tellers and other personnel to determine the number
Daffy Dave's Sub Shop makes custom submarine sandwiches to order. They are analyzing the processes at their shop. The general flow of the process is shown below. There is a separate person working at
Define Operations management. Explain the key concepts of Operations management with a schematic diagram.
Distinguish between manufacturing and service operation with example.
What is strategic planning? Explain the role of models in strategic planning.
Define the term operations management. Briefly explain the strategic role of operations.
Write a note on system view of operations.
Explain, how the considerations of environtnenta1 assessment and organisational position provide a modeling framework for the strategic planning of operations.
Briefly explain how service producers differ from goods producers in important aspects of their operations.
State the important objectives of production management.
Define the term productive system.
Give two examples for the productive systems concerned to service and manufacturing respectively.
“Operations strategy”—A key element in corporate strategy. Briefly explain.
Explain what do you understand by product-focused systems and process-focused systems.
Differentiate between Production Management and Operations Management.
Explain the historical evaluation of production function up to 21st century.
What are the various decisions and their applications made by operations manager in a POM system?
Briefly explain the importance of operations management in the corporate management.
Explain the concept of productivity.
List the steps in a systematic decision-making process.
Identify some major advantages of using models.
What types of models are most useful for operations management decision-making?
How do the characteristics of the decision situation affect the choice of a technique to use in decision analysis?
What factors contribute most to the complexity of a decision situation?
What is break-even analysis?
What is contribution?
What kinds of decision situations are particularly well suited to analysis by the use of decision analysis?
Distinguish between (a) classical, (b) empirical, and (c) subjective probabilities.
Explain the two concepts underlying statistical inference of (a) sampling distribution and (b) the central limit theorem.
What is the difference between the standard error of proportion and standard error of mean?
Ten observations taken of the time required to assemble a sofa frame in a furniture plant were as shown below (min). Find the (a) mean time, (b) standard deviation, and (c) standard error of the
Fixed costs are Rs. 40,000 per year, variable costs are Rs. 50 per unit, and the selling price is Rs. 90 each. Find the BEP. [Ans. 1,000 units]
Florida Citrus produced 40,000 boxes of fruit that sold for Rs. 3 per box. The total variable costs for the 40,000 boxes were Rs. 60,000, and the fixed costs were Rs.75,000. (a) What was the
A travel agency has an excursion package that sells for Rs.
Fixed costs are Rs. 80,000; and at the present volume of 1,000 customers, variable costs are Rs. 25,000 and profits are Rs. 20,000. (a) What is the break-even point volume? (b) Assuming that fixed
Last year, Dever Furniture Co. produced 200 maple dressers (pattern 427) that sold for Rs. 210 each.The company included labour costs of Rs. 42 per unit and material costs of Rs.18 per unit, and it
Given the pay-off table below showing the profit (present value Rs.in lakhs), a firm might expect in a foreign country for three alternative factory investments (X, Y, and Z) under different levels
Frozen Pizza Co. is considering whether it should allocate funds for research on an instant freeze-dry process for home use. If the research is successful (and the R&D manager feels there is a 75 per
The operations manager of a large airport is concerned with the problem of having adequate personnel to offer individual assistance to handicapped passengers during rush hours. Data were collected on
What is meant by ‘phasing in’ capacity?
Distinguish between design capacity and system capacity.
How the following organizations adjust to the daily fluctuations in demand?(a) Airlines, (b) Restaurants, (c) Dentists.
A manufacturer of TV watches uses three TRS7 electronic chips in each TV watches produced.Demand estimates for the number of TV watches that could be sold next year are shown Demand X 20000 40000
The individual component capacities (in units per day) for an assembly line that consists of five activities are as shown in the accompanying diagram.(a) What is the system capacity?(b) What is the
An automatic drive-in teller at American National Bank has the capacity of handling 2,000 entries per regular banking day (according to the firm that sold it to the bank). However, because of
What do you mean by plant location?
What is virtual proximity?
What is virtual factory?
What is agglomeration?
What is degglomeration?
What is plant layout?
Mention any four objectives of plant layout.
Explain different operations strategies in case of location choice for existing organisation.
Explain the factors to be considered while selecting the location for the new organisation.

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