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hotel operations management

Questions and Answers of Hotel Operations Management

8. Describe the step-by-step procedure used to handle exceptions.
7. List and describe the organizational characteristics that foster innovation flexibility.
6. What is the difference between technological and administrative innovations?
5. List and describe the four strategies for volume flexibility.
4. In Figure 13.2, why is organization X more volume flexible than organization Y?
3. List and describe the three strategies for mix flexibility.
2. What are the four elements of each flexibility dimension?
1. What are the types of strategic flexibility?
5. Connect flexibility to all other competitive priorities
4. Explain the flexibility pyramid
3. Identify the interventions necessary to boost each type of flexibility
2. Map each dimension along four elements
1. List all the dimensions of flexibility and explain their interrelatedness
2. Find the Harvard Business Review posting, “The Big Ideas: How to Solve the Cost Crisis in Healthcare.” Read the article, but pay special attention to the section on myths in cost accounting.
1. Search the Internet for time-driven activity-based costing and healthcare. What did you find? Describe an institution that used TDABC and process redesign to increase value.
3. As the orthopedic manager, you are reviewing the past 2 years of data from the costaccounting system. You know that you worked hard to improve the services but note that the volumes are lower in
2. You are concerned and want to get in front of this prior to the directors’ meeting.You know that historically the labor expense runs at about 32% of net revenue and supplies run at 20%.
1. As the cardiology director, you have enjoyed the position you hold in the organization. Everyone knows that your area “always makes money.” This perception was generated by the cost-accounting
14. What is cost avoidance? Give examples of systems/processes that have been used for cost avoidance.
13. If a service has a negative contribution margin, what are the actions that you could take to improve the financial performance of the organization?
12. How do you calculate a breakeven point?
11. What is a contribution margin?
10. How do they differ?
9. What are the common elements between ABC and TDABC?
8. What is a cost-to-charge ratio?
7. Describe output costs. When doing so, give examples for cost that would be captured as an expense and for costs that would not be captured.
6. What are process costs?
5. Describe different types of input costs. Give examples for each.
4. What is the cost of a process?
3. List the different capitation payment methods.
2. What is fee-for-service? How can it lead to increased costs?
1. What is the difference among price, expense, and cost?
5. Evaluate services that promote financial success
4. Describe how costs are measured
3. Explain the various categories of costs
2. Describe the different payment models for healthcare services
1. List the factors that increase healthcare costs in the United States
3. There are too many drug shortages in the United States. What are the primary causes?You may want to do a literature review to answer that question. Reading the following article will be a good
2. Identify three medical inventory software packages and their special features.Summarize any reviews that might be available on the software. Which software would you recommend and why?
1. Based on the following article, what challenges does the hospital supply chain face?Explain.Sutton, K. (2014, October 9). 5 challenges for the hospital supply chain. Healthcare Finance. Retrieved
10. An inventory ordering system must be set up for Ointment CX-30 based on the following data (assume the normal distribution):a. What safety stock would you recommend if a stockout risk of 10% is
9. An inventory ordering system must be set up for Bandage BX-62 based on the following data (assume the normal distribution):a. What safety stock would you recommend if a stockout risk of 8% is
8. An inventory ordering system must be set up for Bandage T-150 based on the following data (assume the normal distribution):a. What safety stock would you recommend if a stockout risk of 5% is
7. At BPH, the mean lead time demand for Gauze AX-7 was 70 boxes (normally distributed). The standard deviation of demand during lead time was 5. The manager of hospital supplies wants to maintain a
6. BPH’s consumption of a certain detergent is 1,000 gallons per year. Four-gallon cases can be purchased at the following prices:Holding cost per case per year is 40% of the item’s cost, and the
5. BPH’s supplier of surgical sterile gloves offers the following quantity discounts:BPH uses 11,000 pairs annually. The cost of placing an order is $30, and the holding cost per box per year is
4. The annual demand for a particular drug is 1,800 tablets. The purchase price of a tablet is $20. The holding cost per unit per year is 25% of the item’s price, and the cost of placing an order
3. The annual demand for vascular kits is 1,600. The holding cost is $300 per kit per year, and the cost of placing an order is estimated at $50. The purchase price per unit is $1,000. Assume that
2. The inventory manager wishes to use a two-bin inventory system for C items. Which ones of the following items are C items? Use the ABC approach to find out.
1. One of BPH’s pharmacists wants to establish different levels of inventory control for the following items. Help her classify those items into A, B, and C items.
18. How does SCM support the quality, delivery, and flexibility competitive priorities?
17. List five criteria used to select suppliers.
16. What is meant by “service level?”
15. What is the difference between just-in-time and just-in-case inventories?
14. What is the reorder point?
13. Is the EOQ the same as the optimal order quantity when quantity discounts are offered?
12. Which assumption of the basic EOQ model is relaxed when quantity discounts are applied? What is the impact on the computation of total cost?
11. What are the assumptions of the basic EOQ model?
10. Describe holding costs and ordering costs.
9. Why is the average inventory equal to Q/2 in the basic EOQ model?
8. What is the purpose of the basic EOQ model?
7. What are the three steps of ABC analysis?
6. What are the two important decisions in inventory management?
5. What are the various types of inventory?
4. To deliver optimal value to the patient, what should SCM strategies emphasize?
3. What is SCM? List some of the activities involved in SCM.
2. What is a GPO?
1. What is a supply chain?
7. Discuss the criteria used for supplier selection
6. Determine when to order
5. Determine how much to order
4. Classify inventory systems
3. Understand the nature and importance of inventories
2. Explain the strategic importance of SCM
1. Describe the domain of SCM
3. Read the following article:Boyle, J., Wallis, M., Jessup, M., Crilly, J., Lind, J., Miller. P., & Fitzgerald, G.(2008). Regression forecasting of patient admission data (pp. 3819–3822).
2. Read the following article:Boulkedid, R., Abdoul, H., Loustau, M., Sibony, O., & Alberti, C. (2011). Using and reporting the Delphi method for selecting healthcare quality indicators: A systematic
1. If you use an alpha value equal to 1 in exponential smoothing, do you have a stable or responsive forecasting model? What if you use an alpha value equal to 0?
11. Use all 36 months of data in Table 10.1.a. Deseasonalize the data. Use each month as a season.b. Develop the regression equation for the deseasonalized data.c. Formulate the trend forecasts for
10. Use all 36 months of data in Table 10.1.a. Compute the MAD and MAPE for the 3-month simple moving average.b. Compute the MAD and MAPE for the weighted moving average model with weights of 0.5,
9. The BPH board is considering a partnership with a hospital in Mexico for a limited line of surgical services. The hospital is accredited by The Joint Commission International. BPH has just
8. Because healthcare services provided through workmen’s compensation generate relatively high profit margins, the director of the occupational therapy department wants to increase the number of
7. At the BPH pharmacy, the demand (number of tablets) for a particular drug has been declining over the years as new treatments have emerged. Demand is higher in winter and spring, as shown in the
6. Dr. Bumberry is a plastic surgeon at one of BPH’s clinics. He and his partners have the data for the botulinum toxin injections given during each season from 2013 to 2016. He has forecasted that
5. Use the data from problem 4.a. Develop a 3-year simple moving average forecast (starting in year 4).b. Develop a weighted moving average forecast using the weights 0.5 and 0.5.c. Develop an
4. BPH is considering an expansion of its ED department. Currently, the maximum capacity is set for 83,000 visits per year. Develop a trend projection for the following data and determine if and when
3. Use the data provided in problem 2.a. Starting with a forecast of 550 for quarter 1, forecast the demand for quarter 13 using exponential smoothing with α = 0.6. Plot the actual data and the
2. The actual demand for germicidal chemicals at one of BPH’s clinics is as follows.a. Plot the data in the previous table on a graph. Do you detect any trend, seasonal pattern, or random
1. The following shows the number of pints of Type O blood used at BPH for the past 7 weeks.a. Forecast the demand for the week of March 21 using a 2-week simple moving average.b. Forecast the demand
14. What are associative models?
13. What are the steps to compute seasonal indices and formulate forecasts that incorporate them?
12. What is a seasonal index?
11. In a regression equation, what is the slope and what is the intercept?
10. What are the two techniques that take trends into account?
9. What are the various ways to determine a forecast’s accuracy?
8. What is the smoothing constant?
7. How does a weighted moving average model differ from a simple moving average model?
6. What is a simple moving average? How can you increase the stability of a simple moving average forecast?
5. What is the naïve approach? When does it work best?
4. Differentiate between stability and responsiveness.

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