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business
hotel operations management

Questions and Answers of Hotel Operations Management

Describe typical inputs and outputs of an operations transformation system.
Analyze trends in operations and supply chain management.
Define operations strategy.
Describe the elements of operations strategy and alignment with business and other functional strategies.
Differentiate the ways to compete with operations objectives.
Compare product imitator and innovator strategies.
Explain the nature of global operations and supply chains.
Analyze two types of supply chain strategies.
Compare the three strategies for new product introduction.
Describe the three phases of new product development.
Evaluate how concurrent engineering deals with misalignment.
Describe the criteria for selecting suppliers for collaboration.
Evaluate an example of Quality Function Deployment.
Explain the benefits of modular design.
Contrast and compare the five types of product-flow processes.
Describe the differences among order fulfillment processes.
Explain how companies should make process selection decisions.
Correctly place examples of products on the product-process matrix.
Describe the features of focused operations.
Discuss the uses of mass customization and 3D printing.
Contrast pollution prevention, pollution control and pollution practices.
Differentiate the characteristics of a service organization from a manufacturing organization.
Explain the elements of a service-product bundle.
Organize a variety of service offerings into the service delivery system matrix.
Describe the effect on the service delivery system of customer contact.
Explain service recovery and service guarantees.
Evaluate the role of technology in service management.
Appraise how globalization has affected services.
Describe process thinking and system boundaries.
Explain how the process view of business is cross-functional.
Construct a process flowchart for a given process.
Analyze a process by asking a wide variety of questions informed by the process flowchart.
Calculate process-flow capabilities using analytics.
Explain the principles of process redesign.
Describe the origins and evolution of lean thinking.
Describe the five tenets of lean thinking and the seven forms of waste in a lean system.
Explain why a stabilized master schedule is required for smooth flow.
Explain how setup time, lot size, layout, and maintenance are related to lean thinking.
Differentiate how employees are unique in lean systems.
Design a kanban system to achieve customer pull.
Compare lean suppliers to traditional manufacturing suppliers.
Explain quality, from a customer perspective.
Characterize product quality based on four dimensions.
Distinguish service quality from product quality based on its distinct measurement.
Apply the quality cycle to a product or service.
Explain how mistake-proofing and the supply chain are integrated with quality management planning.
Attribute how cost of quality is related to financial performance.
Recall the two key quality pioneers and their main ideas.
Compare and contrast ISO 9000 standards and the Baldrige Award criteria.
Articulate some key barriers to successful quality improvement efforts.
Describe the steps in designing a quality control system.
Design a process control system using control charts.
Define and calculate process capability.
Apply continuous improvement concepts using the seven quality tools.
Explain Six Sigma and the DMAIC process.
Differentiate lean and Six Sigma.
Describe why forecasting is important.
Describe the four common methods of qualitative forecasting.
Use forecast analytics to calculate a moving average and exponential smoothed average.
Evaluate forecast accuracy using a variety of methods.
Carry out forecast analytics for a causal model.
Evaluate factors that impact forecasting method selection.
Describe how big data analytics are used to forecast.
Explain the benefits and costs of CPFR.
Define capacity and utilization.
Illustrate with an example a facilities strategy that considers: amount, size, timing, location, and type.
Explain how S&OP is done.
Identify the demand and supply options that are available for S&OP.
Contrast and compare the chase and level strategies.
Define the various costs associated with aggregate planning.
Create an alternative strategy for the Hefty Beer Company example.
Describe the concept of batch scheduling.
Construct a Gantt chart.
Create work schedules using forward and backward scheduling.
Explain the implications of the theory of constraints for scheduling.
Compare various dispatching rules.
Describe the important factors to consider when designing a scheduling system.
Explain the nature of trade-offs among the three objectives of project management.
Describe the four activities included in project management.
Distinguish the advantages and disadvantages of a network over a Gantt chart for project scheduling.
Calculate the ES, EF, LS, LF for an example network.
Explain the significance of the critical path and slack.
Calculate the cost of crashing a network by one or two days.
Contrast and compare the use of constant-time and CPM networks.
Define inventory types and the purpose of inventory.
Explain the costs incurred by inventory.
Differentiate between independent and dependent demand.
Calculate the economic order quantity and identify the underlying assumptions.
Compute the parameters for a continuous review and periodic review inventory control system.
Explain how continuous and periodic review systems are used in practice.
Describe how inventory and service level are related.
Define the elements, inputs, and outputs of an MRP system.
Contrast and compare MRP vs. order-point systems.
Construct a materials plan given the gross requirements.
Describe in detail each element of an MRP system.
Discuss DRP and different ways to deal with uncertain demand.
Explain the five requirements for a successful MRP system.
Describe what an ERP system does.
Define supply chain and supply chain management.
Review key measures of supply chain performance.

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