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business
hotel operations management

Questions and Answers of Hotel Operations Management

Explain the bullwhip effect and how it can be reduced.
Contrast structural and systems improvements.
Evaluate the effect of technology on the supply chain.
Discuss supply chain risk, resilience, and how risk can be managed.
Describe supply chain sustainability.
Calculate the profit leverage effect of sourcing and explain its importance.
Explain the goals of sourcing.
Contrast the advantages and disadvantages of outsourcing and offshoring.
Calculate the total cost of outsourcing and offshoring.
Describe supply base optimization.
Explain the elements of the purchasing cycle.
Analyze an example of the weighted scoring method of supplier selection.
Discuss the challenges facing purchasing.
Define the scope and purpose of logistics.
Explain transportation economics.
Compare the advantages and disadvantages of the five modes of transportation.
Distinguish among the different functions of warehouses.
Describe how to determine the number and location of warehouses.
Consider when a firm should use a third-party logistics provider.
Define logistics strategy and explain why it is needed.
Why study operations management in the supply chain?
Describe the nature of operations management in the following organizations. In doing this, first identify the outputs of the organization and then use the five decision types to identify important
For the organizations listed in question 6, describe the inputs, transformation process, and outputs of the production system.
Write a short paper on some of the challenges facing operations management in the future. Use newspapers, business magazines, or the Internet as your sources.
Review job postings from various sources for management positions that are available for operations management graduates. Summarize the responsibilities of these positions.
What is the role of operations and supply chain management in national economic prosperity? How does it contribute to GDP, jobs, income, and society in general?
What is the role of the operations function? How does it contribute to profitability, return on investment, growth, and other corporate objectives?
For the following problem calculate the labor productivity improvement from year 1 to year 2.Year 1 Year 2 Annual Inflation Output (sales) $million $103.4 $108.4 2%Labor (payroll) $million $ 19.6 $
A company has experienced the following changes in sales, labor, and capital.Calculate the total productivity percentage improvement from year 1 to year
Does the total productivity measure make more sense in this problem, since both labor and capital have been used?Year 1 Year 2 Annual Inflation Output (sales) $million $260.5 $270.4 2%Labor (payroll)
The Atlas company makes weight lifting equipment. They are in the process of automating and have added $5 million in capital equipment to their operations and reduced the labor content. Has this
Describe a possible operations mission that fits the following business situations:a. Ambulance service.b. Production of hybrid automobile batteries.c. Production of electronics products that have a
Define the following terms in your own words: operations mission, order winner, order qualifier, and distinctive competence.
Evaluate two local hospitals in terms of their emphasis on the four operations objectives:cost, quality, delivery, and flexibility. Are all departments focused on the same objectives?What are the
Find examples of operations and supply chain strategies. Write a few paragraphs describing the strategies being pursued.
Describe an operation where higher quality will cost more. What is your definition of quality? Why does higher quality cost more? If you use a different definition of quality, will higher quality
What is the distinctive competence of the following companies?a. Starbucks Coffee Companyb. Hewlett Packardc. Burger King
Give an example of a global business with which you are familiar. How has globalization affected its operations and its supply chain?
Find a company that emphasizes sustainability. What types of programs, measures, and objectives does this company have?
Under what circumstances can a company pursuing a sustainability strategy actually increase its profits and under what circumstances might it not?
Why is cross-functional cooperation important for new product design? What are the symptoms of a possible lack of cooperation?
Describe the steps that might be required in writing and producing a play. Compare these steps to the three steps for NPD described in Section 3.2. How are they similar?
Why has there been an increase in product variety in global markets?
How can modular design help to control production variety and at the same time allow product variety?
Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the
An entrepreneur is designing a sub sandwich shop that would be located on campus.Define the CAs that you would like to see for the service (not the product) delivered at this location. Then specify
Suppose a car you want to buy has five choices for interior colors, three types of stereos, three engine choices, two battery types (regular and heavy duty), 10 exterior colors, two transmission
The rate of productivity improvement in the service industries has been much lower than in manufacturing. Can this be attributed to process selection decisions? What are the challenges involved in
Several industries—including those that produce furniture, houses, sailboats, and fashion clothing—have progressed very little down the diagonal of the product-process matrix toward more
Compare an expensive restaurant, fast-food restaurant, and cafeteria in terms of process characteristics, such as product type, labor, capital, and operations objectives.
A company is in the business of making souvenir spoons to customer order. The customers select the size of the spoons and may specify the design to be embossed on them. One or more spoons may be
What are the strategies of the following organizations? Is the strategy defined in terms of product or process or both?a. McDonald’sb. AT&T Inc.c. General Motorsd. Harvard Business School
Search the Internet to find applications of 3D printing. What industries and what product examples do you find?
What is the difference between economies of scale and economies of scope? How do firms consider these when investing in processes?
What are the main ways in which processes are managed to accommodate environmental goals?
Locate each of the following services on the service delivery system matrix:a. Vending machineb. Housecleaning servicec. Appliance repair
How do the managerial tasks differ among the services described in question 2?
Define a possible service guarantee for each of the following services:a. College classesb. A theater performancec. Buying a used car
Give an example of the service-profit chain for movie theaters. Define each of the components in the chain and explain how you would measure each.
In what situations will customers accept service by AI agents?
What should be the nature of interaction between human service providers and AI agents?
The Swanky Hotel provides room service for its guests. The process for room service begins with a room service manager who takes orders by phone at an average of 2 minutes per order. The manager then
What is the average cost of an order when operating at 10 orders per hour?
What is the minimum cost per order that the system can achieve?e. What assumptions have you made in these calculations that may not be reasonable?
A furniture factory makes two types of wooden tables, large and small. See the flowchart below.Small tables are made in batches of 100, and large tables are made in batches of Minutes Setup Minutes
A batch includes a fixed setup time for the entire batch at each process step and a run time for each piece in the batch. Both large and small tables have the same processing times.The capacities of
Draw a flowchart of the following processes:a. The procedure used to pay your billsb. College registrationc. Checking out a book from the library Cut wood Make legs Make tops Finish Assemble
Review your answers in problem 7 to be sure that you are correctly using the flowchart symbols described in this chapter.
Use the key questions of what, who, where, when, and how for problem 7 to suggest improvements in the processes.
Use the what, who, where, when, and how questions to make improvements in problem 10.
Visit a manufacturing facility in your area. What are the major causes of inventory?Be sure to ask about lot sizes and setup times. Would a lean production system work in this facility? Why or why
Are there manufacturing firms that should not use lean? Why?
Find an example from the Internet of the application of lean thinking to a service operation. Describe how the lean tenets are applied in this setting.
Identify some of the seven forms of waste in the following situations.a. Restaurantb. Doctor’s office
A company is in the business of machining parts that go through various work centers. Suppose work center A feeds work center B with parts. The following times(in minutes) are given for each work
How can quality be measured for the following?a. Phone serviceb. Automobile repairc. Ballpoint pens
What are the differences between quality of design and quality of conformance?
Product A has an MTBF of 30 hours and an MTTR of 5 hours. Product B has an MTBF of 40 hours and an MTTR of 2 hours.a. Which product has higher reliability?b. Which product has better
Recall a bad service experience that you recently had. What led to the service failure? Consider such dimensions as tangibles, reliability, responsiveness, assurance, or empathy.
Suppose you manufacture 10,000 wooden pencils per day. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of
Can you name products and services that, in your opinion, have relatively poor quality?Relatively high quality? Are companies that provide better quality more successful? How can you tell?
What products have recently been recalled? Why? Check the U.S. Consumer Product Safety Commission website.
Which of Deming’s 14 points do you agree with and which ones do you disagree with?
Critique the seven categories used by the Baldrige Award. Are there some items that you think are missing?
For the following situations, comment on whether inspection by variables or by attributes might be more appropriate:a. Filling packaged food containers to the proper weight.b. Inspecting for defects
Workers should be given more control over the inspection of their own work.Discuss the pros and cons of this proposition.
Why are most processes not in statistical control when they are first sampled for control chart purposes?
How is a Pareto chart used to improve quality?
Which technique would be useful for each of the following situations?a. To rank-order the causes of a quality problem.b. To brainstorm the reasons why a product might have failed.c. To find an
Use the DMAIC steps to describe and improve the process of ordering a book from an Internet retailer. From the perspective of the retailer, what would be done in each of the steps?
Golden Gopher Airline issues thousands of aircraft boarding passes to passengers each day. In some cases a boarding pass is spoiled for various reasons and discarded by the airline agent before the
We have taken 12 samples of 400 book pages and found the following proportions of defective pages: .01, .02, .02, .00, .01, .03, .02, .01, .00, .04, .03, and .02. A page is considered defective when
Widgets are made in a two-shift operation. Management is wondering if there is any difference in the proportion of defectives produced by these two shifts.a. How would you use the p control chart to
In a control chart application, we have found that the grand average over all past samples of 6 units is = 30 and = 5.a. Set up and R control charts.b. The following measurements are taken from a new
Is the process still in control?
The producer of electronic circuits in problem 4 has reconsidered the method of quality control and has decided to use process control by variables instead of attributes. For variables control, a
Which do you prefer?
A machining operation requires close tolerances on a certain part for automobile engines. The current specification for this measurement is 3.0 cm ± .001. The quality control procedure is to take a
The Robin Hood Bank has noticed a decline in daily deposits. The average daily deposit has been running at $109 million with an average range of $15 million over the past year. The deposits for the
As cereal boxes are filled in a factory, they are weighed for their contents by an automatic scale. The target value is to put 10 ounces of cereal in each box. Twenty samples of three boxes each have

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