2. Go to the NYC Citywide Performance Report site (nyc.gov/

html/ops/cpr/html/home/home). The performance reports are organized by “Themes” (see this case at the end of the chapter). Use the site to answer the following questions:

a. How many performance indicators are there for the whole city? For community service? For education?

b. Overall, how many of the indicators are improving or are stable? Declining?

c. How many of the education performance indicators are improving or stable? Declining?

d. Select “Citywide Themes” (on the upper left). One of the themes is “Social Services.” Select this theme. Now select “View the performance report for Social Services.” How many social service indicators are there?

How many are declining by more than 10 percent?

What are some of these indicators that are declining?

How can NYC use this specific information to address the problem tracked by the performance indicator?