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intercultural communication

Questions and Answers of Intercultural Communication

5. Practice listening styles that are less familiar to you. Some people don’t paraphrase well; others are uncomfortable being person-centered. The best way to try this out is to look back at the
4. As you become a more critical listener, inquire about inconsistencies when you observe them in conversation. For example, if your friend offers you verbal and nonverbal messages that contradict
3. Practice listening with your eyes as discussed in this chapter. When you go to your next class, observe your instructor or whoever is speaking. Form an overall impression of the speaker from
2. Describe a time when you listened well. How do you know you listened well?Where were you? Who were you with? What were your goals? Did you adapt your listening to the situational, cultural, or
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/realcomm to get access to:LearningCurve Adaptive
5. Describe how contexts affect listening
4. Identify ethical factors in the listening process
3. Identify challenges to good listening and their remedies
2. List the advantages of listening well
1. Outline the listening process and styles of listening
5. Do a little virtual shopping in the toy department of an online retailer, and use the search options to see what kinds of toys the retailer suggests for girls versus boys. What do these
4. Many popular films in the United States are based on foreign language films from other cultures, such as The Departed (2006, based on the Hong Kong film Infernal Affairs, 2002), The Tourist (2010,
3. Make a list of all the places where you have lived or traveled. (Remember, this does not just mean “travel to foreign countries.” Think about trips to other neighborhoods in your city or areas
2. On a blank piece of paper, begin listing all the co-cultures to which you belong.How many can you come up with? How do they overlap? If someone asked you to identify yourself by using only one of
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/realcomm to get access to:LearningCurve Adaptive
5. Demonstrate behaviors that contribute to intercultural competence
4. Explain key barriers to competent intercultural communication
3. Describe the communicative power of group affiliations
2. Delineate seven ways that cultural variables affect communication
1. Define and explain culture and its impact on your communication
6. Play with text-to-speech features on your computer. Compare the way the machine reads a passage of text to the way you would read it. Do you have a choice of voices from which to choose, and is
5. Try smiling (genuinely) more than you usually do—and with people you might not usually smile at. See what happens. Do you feel differently about yourself and others? Do others respond with more
4. Observe the nonverbal behaviors of people leaving or greeting one another at an airport or a train station. Do you think you can tell the relationship they have from their nonverbal behaviors?
3. Shake up your clothing and artifacts today. Wear something completely out of character for you, and consider how people react. If you normally dress very casually, try wearing a suit, or if
2. Record a new episode of your favorite scripted television show. Try watching it with the sound turned all the way down (and closed captions turned off ). Can you guess what’s going on in terms
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/realcomm to get access to:LearningCurve Adaptive
4. Illustrate the influences culture, technology, and situation have on our nonverbal behavior
3. Describe the set of communication symbols that are nonverbal codes
2. Outline the functions of nonverbal communication
1. Describe the power of nonverbal communication
5. Make a study of your Facebook (or other social networking) pages. Compile a list of the types of language used, including acronyms. Do you ever misunderstand the language in posts from your
4. Examine the language you use in mediated communication. Are there subtle ways in which you and your communication partners negotiate influence and create connectedness? Are any language choices
3. Describe the similarities and differences you find in the language you use and the language a close friend or family member of the opposite sex uses over the course of a single conversation. What
2. Take a look at a piece of writing you’ve produced (an essay, your résumé, or a private Facebook message to a friend). Do you use high or low levels of abstraction?Is your choice of language
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/realcomm to get access to:LearningCurve Adaptive
5. Describe how language reflects, builds on, and determines context
4. Label problematic uses of language and their remedies
3. Describe the ways that communicators create meaning with language
2. Identify the ways language works to help people communicate—the five functional communication competencies
1. Describe the power of language—the system of symbols we use to think about and communicate our experiences and feelings
5. Watch some television programming or flip through a magazine that is typically geared toward a particular group. Pay close attention to the advertisements you see. Are they geared toward the
4. Think about a co-culture (age, sexual orientation, socioeconomic status, race, religion, and so on) with which you identify. Then make a list of stereotypes that are associated with that group. In
3. Take a look at the text of a presidential speech online at www.whitehouse.gov.After reading the complete speech, consider how the speech is characterized in various sources (blogs, liberal and
2. Describe how you managed an impression of yourself in a face-to-face interaction and a mediated one. Describe your conscious preparations for this impression management, and then describe the
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/realcomm to get access to:LearningCurve Adaptive
6. Describe how our cognitions about ourselves and our behavior affect our communication with others
5. Identify how our selfconcept—who we think we are—influences communication
4. Describe cultural differences that influence perception
3. Define the attributions we use to explain behavior
2. Explain how we use and misuse schemas when communicating with others
1. Describe how our personal perspective on the world influences our communication
5. Consider a scene from a favorite film or novel. Imagine how it would change if you had not seen the rest of the film or read the entire novel. Would you come away from it with the same meaning if
4. Describe two communication situations, one in which the communication was appropriate but not effective, and one in which the communication was effective but not very appropriate. Analyze these
3. Keep a log of all the different channels (face to face, written, computer mediated, telephonic, others) you use to communicate during the course of one morning or afternoon. Do you regularly
2. Think of someone (a family member, a celebrity, a politician, a friend, a professor)who exhibits competent communication in a particular context. What behaviors does this person exhibit that make
1. LaunchPad for Real Communication offers key term videos and encourages selfassessment through adaptive quizzing. Go to bedfordstmartins.com/ realcomm to get access to:LearningCurve Adaptive
6. Describe why communication is vital to everyone
5. Describe the visual representations, or models, of communication
4. Define what communication scholars consider to be competent communication
3. Assess the quality or value of communication by examining its six characteristics
2. Describe the functions of communication
5. Conduct an in-depth information-gathering interview, and write a report (no more than five typed pages) in which you summarize the information you received and comment on what you learned about
4. Create a questionnaire that you will use the next time you visit a physician.Focus your questions on what is already known about your condition, and what you want to know about possible treatment.
3. Assess your goals for employment, and then design (or revise) a résumé for the job you are most interested in. Use the guidelines in this chapter to make it clear and action-oriented. Prepare
2. A good source for seeing the subtle differences between legal and illegal job interview questions is at this job Web site: www.jobweb.com/Interview/help.aspx?id=1343&terms=illegal+questions. Use
1. Observe a press conference on television. Who is being interviewed? Who is conducting the interview? What is the goal of the press conference? How is control distributed? List five questions that
Have you ever gone through an interview process to secure a job or admission to college? How prepared did you feel for your first interview? If you could do it again, what would you do differently?
Are there any questions that you want to ask?
If I gave you this job, what would you accomplish in the first three months?
Describe a time when you worked through a difficult coworker situation.
Tell me about a recent project that didn’t turn out the way you wanted. What did you do to try to make it work?
Describe your strongest attribute with an example of how it paid off.
Tell me about a time when your willingness to work was demonstrated to your supervisors.
Describe a time when you demonstrated initiative in your employment (or volunteer) position.
Describe the job you’d like to be doing five years from now.
Describe your ideal working day.
Give me a specific example of something you learned from a previous work experience.
Tell me what you know about our organization that led you to be interested in us.
Describe the place/city/surroundings that would be your ideal working environment.
Why do you want to leave your current employer? or Why did you leave your last employer?
Describe what you understand is required in the position you are applying for.Summarize your qualifications in light of this description.
Tell me about yourself. What led you to choose your particular field (or your academic major)? Describe your level of satisfaction with your choice.
4 How can you create a better online image for yourself?
C Do you consider the material you post on various Web sites private? Do you think it’s ethical for employers to be looking at your postings?
B Do you have a page on Facebook, MySpace, or some other social networking site? Think objectively about the impression of you that the page conveys. Would you hire you?
A Take a moment to Google yourself. Search not only for your name but also your e-mail address.What comes up?
4 Should Su be responsible for making any changes in her communication with her doctor?
3 Would your assessment of Su’s doctor’s competence be different if you knew that, for instance, most of his patients shared Su’s cultural and socioeconomic background? Would you feel
2 How might Su’s doctor be able to improve his competence in these health interviews?
A Is it really possible for Su’s doctor to pay attention to all of the cultural factors that play into her health care simultaneously? Is it enough for him to consider her financial constraints but
“How did you feel about taking piano lessons as a child?” (general)
“What other classical compositions are you comfortable playing?” (specific)
“Did you perform a Mozart piece for your piano recital in junior high school?” (very specific)
“What constraints would you advocate for young players?” (very specific)
“So what disadvantages have you witnessed?” (specific)
“What do you think about children playing competitive sports?” (general)
Have you ever been asked unethical, biased, or uncivil questions? Did you ever, knowingly or unknowingly, use these types of questions yourself? How can you deal with questions like these if you find
3 Does it really matter?Remember, this survey is for material to be used in marketing. Do you think students will infer that quotes from very successful graduates mean that every student at the
2 What about students who attended the school but did not graduate or who are not in the alumni rolls? Would leaving them out skew the results of your survey as well?
A Does your plan for a survey of graduates present a more accurate picture of the school than a telephone survey with only the wealthiest graduates?

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