Questions and Answers of Leading and Collaborating

Explain why companies develop control systems for employees. p. 528
Identify causes and consequences of a satisfied workforce. p. 460
Summarize how people assess fairness and how to achieve fairness. p. 457
Define ways to create jobs that motivate. p. 453
Discuss ways in which people’s individual needs affect their behavior. p. 449
Describe the key beliefs that affect people’s motivation. p. 447
Summarize how to reward good performance effectively. p. 443
List principles for setting goals that motivate employees. p. 441
Identify the kinds of behaviors managers need to motivate in people. p. 440
Identify ways to manage conflict. p. 486
List methods for managing a team’s relationships with other teams. p. 485
Describe how to build an effective team. p. 478
Explain why groups sometimes fail. p. 477
Summarize how groups become teams. p. 476
Describe different types of teams. p. 472
Discuss how teams can contribute to an organization’s effectiveness. p. 472
Discuss how to further your own leadership development. p. 429
Describe types of opportunities to be a leader in an organization. p. 428
Distinguish between charismatic and transformational leaders. p. 424
Describe behaviors that will make you a better leader, and identify when the situation calls for them. p. 413
List personal traits and skills of effective leaders. p. 412
Identify sources of power in organizations. p. 410
Explain how a good vision helps you be a better leader. p. 407
Summarize what people want and organizations need from their leaders. p. 406
Discuss what it means to be a leader. p. 406
Summarize how unions and labor laws influence human resources management. p. 358
Describe the fundamental aspects of a reward system. p. 351
Explain alternatives for who appraises an employee’s performance. p. 347
Evaluate the importance of spending on training and development. p. 344
Identify various methods for selecting new employees. p. 334
Give reasons companies recruit both internally and externally for new hires. p. 333
Discuss how companies use human resources management to gain competitive advantage. p. 328
List steps managers and their organizations can take to cultivate diversity. p. 391
Define monolithic, pluralistic, and multicultural organizations. p. 389
Identify challenges associated with managing a diverse workforce. p. 386
Explain how diversity, if well managed, can give organizations a competitive edge. p. 384
Distinguish between affirmative action and managing diversity. p. 383
Describe how changes in the U.S. workforce make diversity a critical organizational and managerial issue. p. 372
Identify ways that firms organize around different types of technology. p. 312
Summarize how firms organize to meet customer requirements. p. 306
Explain how a firm can be both big and small. p. 302
Identify strategies and dynamic organizational concepts that can improve an organization’s responsiveness. p. 299
Describe the qualities of an organic organization structure. p. 298
Discuss why it is critical for organizations to be responsive. p. 296
Describe important integrative mechanisms. p. 283
Identify the unique challenges of the matrix organization. p. 278
Summarize ways organizations can be structured. p. 273
Distinguish between centralized and decentralized organizations. p. 272
Explain how to delegate effectively. p. 271
Discuss how span of control affects structure and managerial effectiveness. p. 269
Define the roles of the board of directors and the chief executive officer. p. 267
Summarize how authority operates. p. 266
Explain how differentiation and integration influence an organization’s structure. p. 264
Identify ways in which cultural differences across countries influence management. p. 213
Summarize the skills and knowledge managers need to manage globally. p. 210
Explain how companies can approach the task of staffing overseas operations. p. 210
Compare the various entry modes organizations use to enter overseas markets. p. 206
Define the strategies organizations use to compete in the global marketplace. p. 200
Describe how the world economy is becoming more integrated than ever before. p. 194
Discuss what integration of the global economy means for individual companies and their managers. p. 188
Describe how managers of large companies can foster entrepreneurship. p. 249
Explain how to increase your chances of success, including good business planning. p. 244
Discuss common management challenges. p. 240
Identify common causes of success and failure. p. 238
Summarize how to assess opportunities to start new businesses. p. 231
Describe why people become entrepreneurs and what it takes, personally. p. 229
Describe the keys to effective strategy implementation. p. 143
Discuss how companies can achieve competitive advantage through business strategy. p. 141
Summarize the types of choices available for corporate strategy. p. 138
Define core capabilities and explain how they provide the foundation for business strategy. p. 134
Identify elements of the external environment and internal resources of the firm to analyze before formulating a strategy. p. 132
Describe how strategic planning should be integrated with tactical and operational planning. p. 125
Summarize the basic steps in any planning process. p. 120
Identify actions managers can take to manage with the environment in mind. p. 172 and Appendix B.
Discuss reasons for businesses’ growing interest in the natural environment. p. 171
Summarize the important issues surrounding corporate social responsibility. p. 167
Outline a process for making ethical decisions. p. 164
Explain how companies influence their ethics environment. p. 159
Describe how different ethical perspectives guide decision making. p. 156
Discuss how an organization’s culture and climate affect its response to its external environment. p. 67
Define elements of an organization’s culture. p. 66
Summarize how organizations respond to environmental uncertainty. p. 58
Identify elements of the competitive environment. p. 51
Explain why managers and organizations should attend to economic and social developments. p. 45
Distinguish between the macroenvironment and the competitive environment. p. 45
Describe how environmental forces influence organizations and how organizations can influence their environments. p. 44
Describe how to make decisions in a crisis. p. 100
Discuss the processes by which decisions are made in organizations. p. 98
Explain how to encourage creative decisions. p. 97
Identify procedures to use in leading a decision-making group. p. 95
Evaluate the pros and cons of using a group to make decisions. p. 93
Recognize the pitfalls you should avoid when making decisions. p. 89
Summarize the steps in making “rational” decisions. p. 83
Describe the kinds of decisions you will face as a manager. p. 80
Understand the principles that will help you manage your career. p. 20
Define the skills you need to be an effective manager. p. 18
Compare how the nature of management varies at different organizational levels. p. 16
Explain how the functions of management are evolving in today’s business environment. p. 12
Describe the sources of competitive advantage for a company. p. 7
Summarize the major challenges of managing in the new competitive landscape. p. 4

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