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business
management information systems

Questions and Answers of Management Information Systems

3. What are the current trends in computer hardware platforms?
2. What are the components of IT infrastructure?
1. What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution?
4-17 What are the five principles of Fair Information Practices? For each principle, describe a business situation where the principle comes into play, and how you think managers should react.
4-16 Will Facebook be able to have a successful business model without invading privacy?Explain your answer. Are there any measures Facebook could take to make this possible? Over the course of less
4-15 Describe the weaknesses of Facebook’s privacy policies and features. What management, organization, and technology factors have contributed to those weaknesses? Over the course of less than a
4-14 What is the relationship of privacy to Facebook’s business model? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for mostly Ivy League college
4-13 Perform an ethical analysis of Facebook. What is the ethical dilemma presented by this case? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for
4-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open
4-11 This project will help develop your Internet skills for using the privacy protection features of leading Web browser software.Examine the privacy protection features and settings for two leading
4-10 In this project, you will learn how to build a simple blog. Using the blog creation software at Blogger.com, follow the instructions to create a blog. Give your blog a suitable name; choose a
4-9 As the head of a small insurance company with six employees, you are concerned about how effectively your company is using its networking and human resources. Budgets are tight, and you are
4-8 The Malaysian government is a major healthcare provider. The government It plans to have 33 paperless public hospitals in Malaysia in the next few years. These paperless hospitals will be enabled
4-7 Discuss the pros and cons of allowing companies to amass personal data for behavioral targeting.
4-6 Is there a digital divide? If so, why does it matter?
3. What would happen if there were no behavioral tracking on the Internet? Ever get the feeling somebody is trailing you on the Web, watching your every click? Do you wonder why you start seeing
2. How do businesses benefit from behavioral tracking?Do people benefit? Explain your answer. Ever get the feeling somebody is trailing you on the Web, watching your every click? Do you wonder why
1. Why is behavioral tracking such an important ethical dilemma today? Identify the stakeholders and interest groups in favor of and opposed to behavioral tracking. Ever get the feeling somebody is
4. Why is the digital divide problem an ethical dilemma? There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more than 800 people. As
3. How serious a problem is the “new” digital divide?Explain your answer. There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more
2. Why is access to technology insufficient to eliminate the digital divide? There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more
1. How does information technology affect socioeconomic disparities? Explain your answer. There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK
4. How have information systems affected laws for establishing accountability, liability, and the quality of everyday life?
3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
2. What specific principles for conduct can be used to guide ethical decisions?
1. What ethical, social, and political issues are raised by information systems?
3-18 What are the main factors that mediate the relationship between information technology and organizations, and that managers need to take into account when developing new information systems?
3-17 Describe the impact of the Internet on each of the five competitive forces.
3-16 Is there anything else Barnes & Noble and the book publishers should be doing to stimulate more business? Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated
3-15 Will Barnes & Noble’s new strategy be successful?Explain your answer. Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its assets and closed all of its
3-14 How did Barnes and Noble change its business model to deal with the Internet and e-book technology? Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its
3-13 Use the value chain and competitive forces models to evaluate the impact of the Internet on book publishers and book retail stores such as Barnes & Noble. Borders Group (including many former
3-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other
3-11 In this exercise, you will use software at car Web sites to find product information about a car of your choice and use that information to make an important purchase decision. You will also
3-10 In this exercise, you will use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing
3-9 Despite aggressive campaigns to attract customers with lower mobile phone prices, T-Mobile has been losing large numbers of its most lucrative two-year contract subscribers. Management wants to
3-8 Marks & Spencer Group is a leading department store chain in the United Kingdom. Its retail stores sell a range of merchandise. Senior management has decided that Marks & Spencer should tailor
3-7 Why are disruptive technologies so difficult for even the companies that develop them?
3-6 It has been said that the advantage that leading-edge retailers such as Dell and Walmart have over their competition isn’t technology;it’s their management. Do you agree? Why or why not?
3-5 It has been said that there is no such thing as a sustainable strategic advantage. Do you agree? Why or why not?
3-4 What are the challenges posed by strategic information systems and how should they be addressed?• List and describe the management challenges posed by strategic information systems.• Explain
3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?•
3-2 What is the impact of information systems on organizations?• Describe the major economic theories that help explain how information systems affect organizations.• Describe the major
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?• Define an organization and compare the technical definition of organizations
4. How do you feel about airlines mining your in-flight data? Is this any different from companies mining your credit card purchases or Web surfing? With the amount of data available to companies
3. Are there any disadvantages to mining customer data? Explain your answer. With the amount of data available to companies doubling every year, new sources of data, and innovations in data
2. How is this fine-grained data analysis improving operations and decision making in the companies described in this case? What business strategies are being supported? With the amount of data
1. Describe the kinds of data being analyzed by the companies in this case. With the amount of data available to companies doubling every year, new sources of data, and innovations in data
4. How much of a competitive advantage is software providing for automakers? Explain your answer.. As the smartphone market continues to expand, another industry has begun getting “smarter” with
3. What value chain activities are involved in enhancing cars with software? As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the
2. How are the automakers benefiting from software enhanced cars? How are customers benefiting? As the smartphone market continues to expand, another industry has begun getting “smarter” with
1. How is software adding value to automakers’ products? As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the automobile
4. What are the challenges posed by strategic information systems and how should they be addressed?
3. How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
2. What is the impact of information systems on organizations?
1. Which features of organizations do managers need to know about to build and use information systems successfully?
2-19 Describe the systems used by various management groups within the firm in terms of the information they use, their outputs, and groups served.
2-18 Identify and describe the capabilities of enterprise social networking software. Describe how a firm could use each of these capabilities.
2-17 How well is Income prepared for the future?Are the problems described in the case likely to be repeated? NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy
2-16 What benefits did Income reap from the new system? NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer
2-15 Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system. NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million
2-14 What types of information systems and business processes were used by Income before migrating to the fully digital system? NTUC Income (Income), one of Singapore’s largest insurers, has over 2
2-13 What were the problems faced by Income in this case? How were the problems resolved by the new digital system?. NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million
2-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other
2-11 In this exercise, you will use Google Maps to map out transportation routes for a business and select the most efficient route.You have just started working as a dispatcher for Trans-Europe
2-10 In this exercise, you will learn how to use spreadsheet software to improve management decisions about selecting suppliers. You will filter transactional data on suppliers based on several
2-9 Quincaillerie is a small family hardware store in Paris, France. The owners must use every square foot of store space as profitably as possible. They have never kept detailed inventory or sales
2-8 Fulbert Timber Merchants in Brixton, UK features a large selection of building supplies, including timber, fencing and decking, mouldings, hardwood flooring, sheet materials, windows, doors,
2-7 Use the Time/Space Collaboration and Social Tool Matrix to classify the collaboration and social technologies used by BASF..
2-6 Identify the steps that are performed in the process of selecting and checking out a book from your college library and the information that flows among these activities. Diagram the process. Are
2-5 How could information systems be used to support the order fulfillment process illustrated in Figure 2.1? What are the most important pieces of information these systems should capture? Explain
2-4 What is the role of the information systems function in a business?• Describe how the information systems function supports a business.• Describe the services provided by information systems
2-3 Why are systems for collaboration and social business so important and what technologies do they use?• Define collaboration and social business, and explain why they have become so important in
1 What are business processes? How are they related to information systems?• Define business processes and describe the role they play in organizations.• Explain how information technology and
3. Should all companies implement internal enterprise social networks? Why or why not? Social networking has never been more popular, with social tools accounting for 20 percent of all online
2. Compare the experiences for implementing internal social networks of the two organizations.Why was one more successful than the other?What role did management play in this process? Social
1. Identify the management, organization, and technology factors responsible for impeding adoption of internal corporate social networks. Social networking has never been more popular, with social
4. Think of the data that the network uses. What kinds of management reports can be generatedfrom that data? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two
3. What is the problem that Schiphol is trying to solve? Discuss the business impact of this problem. Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an
2. What are the management, organization, and technology components of Schiphol’s baggage conveyors network? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two
1. How many levels of complexity can you identify in Schiphol’s baggage conveyors network? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an airplane
4. What is the role of the information systems function in a business?
3. Why are systems for collaboration and social business so important and what technologies do they use?
2. How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance?
1. What are business processes? How are they related to information systems?
1-18 Describe the complementary assets that firms need in order to optimize returns from their information system investments. For each type of complementary asset, give an example of a specific
1-17 What are the strategic objectives that firms try to achieve by investing in information systems and technologies?For each strategic objective, give an example of how a firm could use information
1-16 Do you think in near future, the competition between Mashaweer and Wassaly will be aggressive? Why? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving
1-15 Do you think that Mashaweer will be able to accomplish their future strategy and sustain its market share? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to
1-14 Was it a good decision to expand the business to Cairo? What are the implications of information systems? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to
1-13 What are the benefits from equipping their riders with PDAs? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by
1-12 What kinds of applications are described in this case? What business functions do they support? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its
1-11 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other
1-10 Visit a job-posting Web site such as Monster.com. Spend some time at the site examining jobs for accounting, finance, sales, marketing, and human resources. Find two or three descriptions of
1-9 In this project, you will start out with raw transactional sales data and use Microsoft Access database software to develop queries and reports that help managers make better decisions about
1-8 Rabatt operates deep-discount stores offering housewares, cleaning supplies, clothing, health and beauty aids, and packaged food throughout Germany, with most items selling for 1 euro. Its
1-7 Warbenton Snack Foods is a manufacturer of potato crisps and savoury snacks in the U.K. Warbenton’s financial department uses spreadsheets and manual processes for much of its data gathering
1-6 How have federal and state statutes and regulations impacted the use of information systems?
1-5 If you were setting up the Web site for a rugby team, what management, organization, and technology issues might you encounter?
1-4 Information systems are too important to be left to computer specialists. Do you agree?Why or why not?

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