Questions and Answers of Managing Organizational Behaviour In Canada

Write a paraphrasing response for the following two statements: “I can’t believe it! First the instructor said my answers were too skimpy, so I gave her more information. Now she tells me I’m
Using the communication process model and the barriers to effective communication, explain five possible causes of communication breakdown between students and teacher in the classroom, and suggest
Convert the following statement into supportive communication using the guidelines in this chapter: “You idiot! Now you’ve ruined our chances at getting Xantex’s business. We all told you your
Assume that someone is engaged in social loafing in a team of which you are a member. What should you do? Is this person acting in an unethical manner?
Using the “Stages of Group Development” model, analyze this group’s dynamics.
Three summer students are hired at a chili sauce bottling plant where they join teams with weak leadership, dysfunctional norms and dynamics. They become unmotivated and frustrated resulting finally
What are the different types of task interdependence and why is it important to understand these differences?
How do we measure team effectiveness and what are the four categories of influences on how effective a team is likely to be?
If an organization does not set up the proper conditions for team effectiveness as outlined in the chapter, and a team fails, who should take responsibility for the failure and why? Organizational
Suggest what your friend should do to improve the team’s effectiveness.
Three summer students are hired at a chili sauce bottling plant where they join teams with weak leadership, dysfunctional norms and dynamics. They become unmotivated and frustrated resulting finally
What are the benefits and potential drawbacks of self-managed teams?
Is it ethical for a cohesive team to decide to keep production to a minimum because they know, from past experience, that if they raise it management will increase their production quotas to
What could Greg do to improve the process?
Three summer students are hired at a chili sauce bottling plant where they join teams with weak leadership, dysfunctional norms and dynamics. They become unmotivated and frustrated resulting finally
Compare and contrast the five-stage model with the punctuated equilibrium model of team development.
Describe three task-oriented and three relations-oriented roles that effective work teams must perform and explain two of the individual blocking behaviours that reduce team effectiveness.
During which stage of a team’s development are supportive communication and conflict management skills most critical. Defend your choice.
Define effective and ethical decision making.
How can organizations encourage ethical decision making?
What are the four stages of the creative process and how can organizations encourage creativity?
Describe groupthink as an ethical problem.
To whom does Richard Johnson have a responsibility?
Casual Togs is a 30-year-old company producing women’s wear, with its head office in Western Canada. Cy Geldmark is the president; although he says others can make decision, he personally makes
If your boss makes a decision concerning your area of responsibility that you consider to be unethical, but you say nothing, are you partially responsible?
Which of the sources of power has the most potential for abuse? How can the abuse be prevented?
Who are the stakeholders that would be affected by James’ decision?
Which individual sources of power are being used by Sam in this case?
Mike Wilson was an up and coming young leader who, in his first experience working at Consolidated Life enacted many “unorthodox” changes that produced excellent results. He was known as a
Do you think that political behaviour is inevitable in work organizations? Why or why not?
Does James have a responsibility to come forward with this information?
Which individual sources of power are not being used by Sam?
Mike Wilson was an up and coming young leader who, in his first experience working at Consolidated Life enacted many “unorthodox” changes that produced excellent results. He was known as a
What are the four organizational conditions that enable individuals to gain power? Do any of these conditions ever exist when you work in project teams at university or college? Explain
Which organizational conditions exist and could enable Sam’s power and influence?
Mike Wilson was an up and coming young leader who, in his first experience working at Consolidated Life enacted many “unorthodox” changes that produced excellent results. He was known as a
Mike Wilson was an up and coming young leader who, in his first experience working at Consolidated Life enacted many “unorthodox” changes that produced excellent results. He was known as a
Describe five sanctioned influence tactics and give an example of each one in use.
Which influence tactics does Sam use?
Mike Wilson was an up and coming young leader who, in his first experience working at Consolidated Life enacted many “unorthodox” changes that produced excellent results. He was known as a
Why is the relationship between boss and employee so important and what are the steps recommended for building a good relationship with one’s boss?
Define leadership and distinguish between transformational and transactional leadership.
Is it ethical for leaders to tell followers unilaterally what to do without asking their opinions or getting any input from them?
Does Sam have an obligation to appoint Chris as the next president?
Use each of the three contingency theories (path–goal, Fiedler, and leadership substitutes) to identify the various contingencies in Kunde’s leadership situation.
Robert Hill founded his machinist company 10 years ago. He was the only employee at that time and as the company grew he personally worked long hours and encouraged others who wanted to share in the
If you found yourself in a situation where you had to lead a group of willing but inexperienced students to run an orientation session, what information would you seek and how would the leadership
Is it acceptable for a leader to take credit for the work of followers for whom he or she has responsibility?
What leadership styles would be recommended by each model? Explain.
Robert Hill founded his machinist company 10 years ago. He was the only employee at that time and as the company grew he personally worked long hours and encouraged others who wanted to share in the
How would expectancy theory help a teacher motivate a student who is hard-working but continues to do poorly on tests?
Explain what is meant by job design and why it is important for managers to understand.
Assume that a company is planning to redesign all of the jobs in one department based on the advice of a major consulting firm. Should the company discuss the job redesign plans with employees before
Where does Bill’s primary responsibility lie?
Utilizing the core job characteristics model, identify each of the five core job characteristics as high, medium, or low for the salespeople, giving your rationale.
This case deals with an airline company that, in the aftermath of 9/11 decided that it needed to retain and increase its market share as well as improve the morale of its front line employees. It
Assume that a company is aware of certain psychological or physical risks associated with a job, such as respiratory problems and cancer risk associated with the installation of asbestos. Assume also
Will his responsibilities to his employer be met if he hires Elizabeth under these conditions?
Utilizing the core job characteristics model, identify each of the five core job characteristics as high, medium, or low for the in-house technicians, giving your rationale.
This case deals with an airline company that, in the aftermath of 9/11 decided that it needed to retain and increase its market share as well as improve the morale of its front line employees. It
Describe the job characteristics model of job design and explain how it can be useful for a practicing manager.
Suppose that the design of a particular job exposes employees to a health or safety risk and that redesigning the job would cost the company more than paying the medical claims if an employee is
Assuming that the decision is to offer Elizabeth the opportunity and that he fully discloses all aspects of the job (Realistic Job Preview) so that she can make an informed decision:• Front page
Describe six influence tactics explain what source(s) of power the tactic is drawing upon.
What kind of ethical conflicts have you experienced at school, work or home?
All-Star City Tours has expanded rapidly since it began in 1993. The way people work is not consistent with the current size and complexity of the company operations that cover both Canada and the
Using the concept of a strong culture, explain the nature of Patagonia’s culture.
Which cultural theory best fits this company?
Describe ways in which organizations can minimize or prevent dysfunctional conflict from erupting.
What other conflict management strategies might Mac and Sue have used to address this conflict?
Do you see any other options for either Ken or Debra?
All-Star City Tours has expanded rapidly since it began in 1993. The way people work is not consistent with the current size and complexity of the company operations that cover both Canada and the
Was his conflict management approach effective? Hers?
To whom does Scott owe the greatest responsibility?
In what situations is the competing style of conflict management appropriate? What unethical behaviours might be associated with this style? How can these behaviours be avoided?
All-Star City Tours has expanded rapidly since it began in 1993. The way people work is not consistent with the current size and complexity of the company operations that cover both Canada and the
What is Mac’s conflict management style? Sue’s?
Does Scott have a greater responsibility to Debra than to Ken?
If a leader is using a delegating leadership style and big problems develop in the team’s work, is the leader still responsible for what happens?
Should Kunde change his/her leadership style with any employees over the course of the four-week session? Explain.
Robert Hill founded his machinist company 10 years ago. He was the only employee at that time and as the company grew he personally worked long hours and encouraged others who wanted to share in the
Robert Hill founded his machinist company 10 years ago. He was the only employee at that time and as the company grew he personally worked long hours and encouraged others who wanted to share in the
All-Star City Tours has expanded rapidly since it began in 1993. The way people work is not consistent with the current size and complexity of the company operations that cover both Canada and the
Identify and discuss five styles of conflict management, explaining the dual-concerns implications.
Is it ethical to influence an individual’s values through the organizational culture? If culture shapes behaviour, is managing culture a manipulative tactic? Explain.
Describe the culture in this organization.
How would you describe the culture at Dell?
How can leaders use organizational culture as a vehicle for encouraging ethical behaviour?
Is it Jean’s responsibility to resolve this conflict?
Describe what a “culture of change” looks like.
Korean chaebols hire individuals to fit their cultures. To what extent might this practice be considered unethical in Canada?
What do you think that Jean should do? What actions should she take?
Is this an environment you would like to work in?
One way of changing culture is to remove members who do not change with the culture. How can this be done ethically?
Explain the relationship between organization–person fit and culture.
Assuming that Scott, decides to put them both on notice and plans to support behaviour improvement through training and coaching:• Front page test: Would I be embarrassed if my decision became a
Grieg’s Supermarket is a small western Canada chain of supermarkets that has been in operation for 50 years. The store in the case employs about 150 people, 40% of whom are part-time. The current
Contrast first and second-order change.
Is it ethical for an organization to coerce individuals to change?
How long does Tom need to defend Liz’s behaviour?

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