Questions and Answers of Managing Organizational Behaviour In Canada

Which statement about OB is most correct? (a) OB seeks “one-best-way” solutions to management problems, (b) OB is a unique science that has little relationship to other scientific disciplines,
Technology, information, and money are among the __________in the open-systems view of organizations, (a) products (b) services (c) inputs (d) outputs
The management function of ___________ is concerned with creating enthusiasm for hard work, (a) planning (b) organizing (c) controlling (d) leading
Justifying ethical behaviour based on the legality of the action is the ___________ view.(a) utilitarian (b) individualism (c) moral-rights (d) justice
When employees excuse unethical behaviour by pointing out that it is really in the organizations best interest, they are ____________. (a) doing the right thing for themselves(b) doing the right
When facing an ethical dilemma, final action should be taken only after ________.(a) recognizing the dilemma (b) checking whether or not the action will be legal (c) making sure no one will find out
Organizational behaviour is defined as the study of how organizations behave in different environments.
The statement “OB seeks to meet the needs of different management situations” relates to contingency thinking.
Organizational learning is a process of acquiring knowledge and using information to adapt to changing circumstances.
The external environment is not as important to organizations as open systems.
When a president holds frequent meetings with a task force to stay informed about its progress, she is fulfilling the planning function of management.
Conceptual skills are probably the most important skills for top-level managers.
Managerial work involves major use of interpersonal networks.
A team leader who gives a friend special preference under a vacation-leave policy is vio¬ lating distributive justice.
A whistleblower is someone who exposes unethical behaviour in organizations.
Research suggests that an organization’s superiors are the causes of many ethical dilemmas faced by people at work.
What does “valuing diversity” mean in the workplace?
What is an effective manager?
How would Henry Mintzberg describe a typical executives workday?
Why is QWL an issue of ethics and organizational social responsibility?
NAFTA, APEC, and the EU are examples of _________.(a) multinational corporations (b) agencies of the United Nations (c) regional economic groupings (d) government agencies regulating international
Six months ago, Bradley Metals was on the verge of closing when its former American parent company was going to close its Canadian operations. A buyer came forward and kept the plant open, but made
What are perceptual errors and how can they influence perception?
Which guidelines for ethical decision-making (Exhibit 2.6) do you think apply in this case?
Describe the eight preferences of the Myers-Briggs Type Indicator and how organizations can use this instrument to help employees work more effectively.
Compare and contrast McClelland’s theory of learned needs with Alderfer’s ERG theory.
Suppose your company has an employee who has been with the company for a long time and now has health problems that will prevent him or her from being fully productive for at least a year. Should the
Did Acme mislead Mitch and the other managers?
Use expectancy theory to analyze Adam’s motivation before and after Serge’s promotion.
This case outlines the problems in the shipping and distribution area of a local dairy. The Dairy Manager, Jerry Jones sets all rules and policies personally. He sees it as his job to criticize
What are the Theory X and Theory Y assumptions about people at work? Describe how a college or university instructor might behave in the classroom if he or she had Theory X assumptions about students.
Assume you know an employee who is being underpaid because the company believes it can save money and the employee will not complain. Is this unethical? Should you tell the employee about the
Does Acme have an obligation to its shareholders to maximize productivity and profitability?
Based on your analysis, recommend what could have been done differently by management to motivate and retain Adam after promoting Serge.
This case outlines the problems in the shipping and distribution area of a local dairy. The Dairy Manager, Jerry Jones sets all rules and policies personally. He sees it as his job to criticize
Suppose the organization you work for simply assigns employees their task goals without consulting them. Is this an ethical problem? Should the organization consult its employees? What are the
Assuming that the decision is to offer Elizabeth the opportunity and that he fully discloses all aspects of the job (Realistic Job Preview) so that she can make an informed decision:• Front page
This case outlines the problems in the shipping and distribution area of a local dairy. The Dairy Manager, Jerry Jones sets all rules and policies personally. He sees it as his job to criticize
Three summer students are hired at a chili sauce bottling plant where they join teams with weak leadership, dysfunctional norms and dynamics. They become unmotivated and frustrated resulting finally
Evaluate Greg’s decision using the guidelines for ethical decision making in Chapter 2.Assuming that Greg decides not to support Michele’s current behaviour and chooses to confront in a helpful
Evaluate Richard Johnson’s decision using the guidelines for ethical decision making.• Front page test: Would I be embarrassed if my decision became a headline in the local newspaper?• Golden
Casual Togs is a 30-year-old company producing women’s wear, with its head office in Western Canada. Cy Geldmark is the president; although he says others can make decision, he personally makes
Casual Togs is a 30-year-old company producing women’s wear, with its head office in Western Canada. Cy Geldmark is the president; although he says others can make decision, he personally makes
Evaluate each of Sam’s alternatives, choosing Chris or Dana, using the guidelines for ethical decision making.• Front page test: Would I be embarrassed if my decision became a headline in the
How might an understanding of leadership substitutes help you design a job?
Explain Patagonia’s culture using the levels of organizational culture model that is presented in Exhibit 12.1.
Evaluate Jean’s decision using the guidelines for ethical decision making found in Chapter 2, Exhibit 2.6. How would you describe Jean’s ethical philosophical approach?Assuming that Jean
Is it ethical, in a highly decentralized company, to pay an employee in one province more than an employee in another province doing the same job?
Cerjugo SA is a manufacturer and distributor of beer in Latin America that has recently expanded its product lines into juice. At the time of expansion into juice a new $550 million production
CandyCo. is a privately owned Canadian confectionary company located in a small Ontario town where it is a major employer. It is currently building a new manufacturing plant. Revenues are down and
The Ontario plant of Columbia paper is responsible for producing specialty coated papers. This plant has undergone some modernization but not as much as the Quebec plant. The company is hierarchical
Terry Douglas founded Great Household Tools (GHT) 10 years ago and the company enjoyed successful growth and employees flourished in its friendly family oriented environment. As part of its business
This case study describes what happens when a health district merges four laboratories into one unit. Although the intention was to develop one centralized, efficient, and high volume centre, the
Fancy Footwear was founded 50 years ago by Franco and Giovanni Verdi in West Toronto to address the needs of people with hard to fit feet and those requiring special shoes to meet medical
Ridgeway Furniture is recognized for its good quality products and special furniture styles. Connie Carson is the head of the design department. She has been with the company since its beginning and
Mark Prentice recounts the story of his first full-time job, working on a shipping dock. He is trained by a co-worker to load shipping containers of mail-order items. The work is hard physical labour
Khoshaba Rugs, owned and operated by Salem Khoshaba, sells both very expensive Persian rugs and cheaper lines. Mr. Khoshaba employs 40 people, 11 of whom are full-time. The full-time staff includes a
This case has elements that address attitudes values and ethics. Attitudes, or psychological tendencies toward evaluating phenomena favorably or unfavorably, can be inferred from the actions of the
Why do you think there has been increased turnover?
This case has elements that address attitudes values and ethics. Attitudes, or psychological tendencies toward evaluating phenomena favorably or unfavorably, can be inferred from the actions of the
Do you think demographics plays a role in why some employees are feeling dissatisfied? Why or why not?
This case has elements that address attitudes values and ethics. Attitudes, or psychological tendencies toward evaluating phenomena favorably or unfavorably, can be inferred from the actions of the
What advice would you give to Bill Stokes?
What factors influence social perception?
What are the ethical uses of personality tests? What are the unethical uses?
Who are the stakeholders affected by Alice’s decisions?
How is this company trying to manage first impressions?
Trilogy software has been in business since 1990 producing sales configuration and support software called Selling Chain. It was started by Joe Liemandt who saw a short window of opportunity to
Suppose a manager makes an incorrect attribution for an employee’s poor performance (for instance, the manager cites equipment failure), and peers know the employee is at fault. Should they blow
How much importance should Alice place on Mike’s needs and wants?
What other indicators do you need to assess whether this organization is right for you?
Trilogy software has been in business since 1990 producing sales configuration and support software called Selling Chain. It was started by Joe Liemandt who saw a short window of opportunity to
Trilogy software has been in business since 1990 producing sales configuration and support software called Selling Chain. It was started by Joe Liemandt who saw a short window of opportunity to
Suppose one of your colleagues wants to eliminate all biases and stereotypes from the hiring process. He suggests that only résumés be used, with no names or other identifying data—only
Identify which perceptual error could occur.
What is attribution theory and how can managers make more accurate attributions?
Trilogy software has been in business since 1990 producing sales configuration and support software called Selling Chain. It was started by Joe Liemandt who saw a short window of opportunity to
Are there other alternatives that Alice should consider?
Do you think that this approach is a good one? Do you think it is effective? Why or why not?
Personality can be influenced by a number of personality characteristics. Describe these.
Describe how you would improve the job designs at this company.
This case deals with an airline company that, in the aftermath of 9/11 decided that it needed to retain and increase its market share as well as improve the morale of its front line employees. It
What are the main implementing principles that guide the redesign of individual jobs, and how do they relate to the JCM?
Discuss four alternative work arrangements that impact the work-family balance.
Assess the core characteristics of the job of bartender.
Is it unethical to be incongruent when communicating with another person?
Identify and label all the examples of supportive and non-supportive communication in this dialogue.
The Family Store is a small chain of local convenience stores that is run by senior family members with more junior family members in management positions in the organization. Employee turnover in
What are the four components of active listening?
Assume you are a good, empathetic listener. Someone at work confides in you concerning wrongdoing, yet does not ask your advice about what to do. Should you tell the person what to do? Encourage the
Is it unethical for a leader to impose his or her decision on a group?
Casual Togs is a 30-year-old company producing women’s wear, with its head office in Western Canada. Cy Geldmark is the president; although he says others can make decision, he personally makes
Take one interchange and write out an alternative response that demonstrates supportive communication.
The Family Store is a small chain of local convenience stores that is run by senior family members with more junior family members in management positions in the organization. Employee turnover in
Compare and contrast supportive and defensive communication climates.
Since supportive communication involves techniques by which to deliver bad news without creating defensiveness in the other person, could it be considered unethical or exploitative?
Assuming she decides to do nothing and Jake doesn’t ask for her support.• Front page test: Would I be embarrassed if my decision became a headline in the local newspaper? • Golden rule test:
The Family Store is a small chain of local convenience stores that is run by senior family members with more junior family members in management positions in the organization. Employee turnover in
Describe how gender and culture can lead to communication barriers.
Describe the keys to effective organization-wide communication.

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