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business
organizational behavior and management

Questions and Answers of Organizational Behavior And Management

What behaviors do leaders exhibit when trying to influence others, and which of these is most effective?
What is organizational politics, and when is political behavior most likely to occur?
How do leaders use their power and influence to resolve conflicts in the workplace?
What are the ways in which leaders negotiate in the workplace?
How do power and influence affect job performance and organizational commitment?
What types of power do you think are most important for a new CEO, especially if they are considered an “outsider”?
Although it’s not uncommon for new CEOs to rebuild their management team, what kind of message do you think it sends to employees?
How can a CEO use power effectively when there are so many competing priorities on their plate at the same time?
Class discussion (whether in groups or as a class) should focus on the following questions:• What kinds of social influence attempts did you make during this exercise?• How successful were you at
What is leadership, and what does it mean for a leader to be “effective”?
What traits and characteristics are related to leader emergence and leader effectiveness?
What four styles can leaders use to make decisions, and what factors combine to make these styles more effective in a given situation?
What two dimensions capture most of the day-to-day leadership behaviors in which leaders engage?
How does transformational leadership differ from transactional leadership, and which behaviors set it apart?
How does leadership affect job performance and organizational commitment?
Can leaders be trained to be more effective?
Is it reasonable for a CEO like Ek to expect his employees to have the same passion and commitment to their work as he does?
What are the advantages and disadvantages of having a leader with such a strong vision for the company?
Does Ek fit your perception of what a “transformational leader” is supposed to be?
In what way do you think Salesforce’s 1-1-1 model makes the company appear more trustworthy to prospective customers or employees? Does it appeal more to perceptions of ability, benevolence, or
What other questions could be used to judge whether a company fosters equality, besides equal opportunity, fostering an inclusive culture, and caring about the gender pay gap?
Salesforce’s data appeared to draw a connection between how well employees see equality being fostered and how committed and empowered they are. What kind of data could be gathered to draw that
What is trust, and how does it relate to justice and ethics?
In what three sources can trust be rooted?
What dimensions can be used to describe the trustworthiness of an authority?
What dimensions can be used to describe the fairness of an authority’s decision making?
What is the four-component model of ethical decision making?
How does trust affect job performance and organizational commitment?
What steps can organizations take to become more trustworthy?
What are the issues (good and bad) with working for a company that uses a messaging application like Slack?
What rules would a company need to put in place to ensure efficient use of Slack in order to help employees make better decisions?
How might artificial intelligence help employees to make decisions using the data that is stored in conversations that take place through Slack? Would you be comfortable with a company accessing all
What is learning, and how does it affect decision making?
What types of knowledge can employees gain as they learn and build expertise?
What are the methods by which employees learn in organizations?
What two methods can employees use to make decisions?
What decision-making problems can prevent employees from translating their learning into accurate decisions?
How does learning affect job performance and organizational commitment?
What steps can organizations take to foster learning?
Can you think of other jobs in Marriott where Big Five dimensions other than agreeableness and conscientiousness would be vital?
If you applied for a job that involved a personality assessment, would you be honest in your responses or would you exaggerate your answers to appear more desirable? Why?
What other approaches might companies use to assess personality during hiring, other than an interview or assessment? What strengths and weaknesses might those other approaches have?
What is personality? What are cultural values?
What are the “Big Five”?
Is personality driven by nature or by nurture?
What taxonomies can be used to describe personality, other than the Big Five?
What taxonomies can be used to describe cultural values?
How does personality affect job performance and organizational commitment?
Are personality tests useful tools for organizational hiring?
Identify and describe the types of abilities that historically have been most relevant to Marine effectiveness. Which additional abilities appear to be important for Marines involved in
Why might it be difficult to find new recruits that possess the appropriate mix of abilities?What could the Marine Corps do to increase the size of the pool of applicants with these abilities?
How might the Marine Corps be able to use their existing workforce to deal with their need for cyber-personnel? Describe the advantages and disadvantages of such an initiative.
What is ability?
What are the various types of cognitive ability?
What are the various types of emotional ability?
What are the various types of physical ability?
How does cognitive ability affect job performance and organizational commitment?
What steps can organizations take to hire people with high levels of cognitive ability?
What label would best describe the type of team that Whole Foods uses in its stores?Explain.
Describe the advantages and disadvantages of Whole Foods’ hiring process with respect to managing team composition.
What steps could Whole Foods take to mitigate potential disadvantages of their hiring process?
What are the five general team types and their defining characteristics?
What are the three general types of team interdependence?
What factors are involved in team composition?
What are the types of team diversity, and how do they influence team functioning?
How do team characteristics influence team effectiveness?
How can team compensation be used to manage team effectiveness?
What is job performance?
What is task performance?
How do organizations identify the behaviors that underlie task performance?
What is citizenship behavior?
What is counterproductive behavior?
What workplace trends are affecting job performance in today’s organizations?
How can organizations use job performance information to manage employee performance?
Describe the major strengths and weaknesses of Accenture’s new system of providing employees feedback about their job performance.
Identify types of job performance that Accenture’s new system of providing performance feedback would best account for? Which types of job performance that might be overlooked?Explain.
Describe jobs or job contexts where a performance management system like the one Accenture replaced might be more appropriate? Explain.
Consider the way that Lyft managers its drivers, compared to Uber. Should the things that Lyft does engender affective commitment, continuance commitment, or normative commitment?
Lyft’s drivers are technically independent contractors, rather than employees. Are there reasons to expect them to feel less commitment to the company because of that designation? Why?
Think about the job you seek to hold after graduation from your program. How would you answer the four STARA questions? If your organization began replacing employees with such technology, would that
What is organizational commitment?What is withdrawal behavior? How are the two connected?
What are the three types of organizational commitment, and how do they differ?
What are the four primary responses to negative events at work?
What are some examples of psychological withdrawal? Of physical withdrawal? How do the different forms of withdrawal relate to each other?
What workplace trends are affecting organizational commitment in today’s organizations?
How can organizations foster a sense of commitment among employees?
If you think about the components of value-percept theory and job characteristics theory, where does “the product” fit in? How can the high satisfaction of Activision Blizzard employees be
Does it make sense to think of satisfaction as an aspect of industries, rather than jobs?Activision Blizzard employs a number of different employees in a number of different roles.Is there a reason
What role do hours worked play in job satisfaction? Do gaming companies have an obligation to help employees manage their hours, even when they are “in the zone” in their coding or even when
What is job satisfaction?
What are values, and how do they affect job satisfaction?
What specific facets do employees consider when evaluating their job satisfaction?
Which job characteristics can create a sense of satisfaction with the work itself?
How is job satisfaction affected by day-to-day events?
What are mood and emotions, and what specific forms do they take?
How does job satisfaction affect job performance and organizational commitment?How does it affect life satisfaction?
What steps can organizations take to assess and manage job satisfaction?
Identify and describe the types of demands that Goldman Sachs’ employees experience in their jobs. Explain why these employees can be motivated and committed to the company while also experiencing
Describe how Goldman Sachs’ resilience training might influence different parts of the stress process as it is described in this chapter.
Identify and describe potential limitations of Goldman Sachs’ resilience training program.How can these limitations be mitigated?

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