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business
organizational behavior and management
Questions and Answers of
Organizational Behavior And Management
=+2. What do you think are the causes of these examples? Try to identify causes across individual, group, and organizational levels using your OB knowledge.
=+1. Which three example items do you most commonly experience?
=+4. What can you do to prevent or reduce the conflicts you identified?
=+3. Which do you think is greater, the social dimension (questions 1–6) or the cognitive dimension (questions 7–9)?
=+2. Do any of your responses and sources of conflict surprise you?
=+1. What is your reaction?
=+5. Search for win-win while being ever conscious of discouraging dissent.
=+4. Anticipate counterarguments and formulate responses, but always be mindful of #1 and #2.
=+3. Engage rather than avoid difficult topics and conversations.
=+2. Emphasize empathy and respect for everyone, regardless of differences.
=+1. When conflict occurs collaborate Instead of combat.
=+3. Explain three things you and your group members can do to increase psychological safety and reduce conflict.
=+2. Which items help you understand why the group deals with conflicts as it does?
=+1. Identify a group at school or work of which you are a member. It helps if the one you choose deals with opposing views and make decisions. Complete SelfAssessment 10.2 focusing on this group.
=+treat you; both are sources of conflict. If you were to improve the measure, what other factors do you think should be included?
=+2. The assessment measures how well you get along with others and how they
=+1. Does your score match your perception of yourself?
=+LO 10-6 Describe the implications of managing conflict and negotiations for you and managers.
=+LO 10-5 Implement your negotiation skills.
=+LO 10-4 Apply your knowledge to manage conflict.
=+LO 10-3 Explain common forms of contemporary work-related conflict.
=+LO 10-2 Differentiate conventional forms of work-related conflict.
=+LO 10-1 Describe contemporary conflict.
=+5. How can I increase my effectiveness using presentation skills, crucial conversations, and managing up?
=+4. How can social media increase my effectiveness at work and in my career?
=+3. How do gender and age affect the communication process?
=+2. What key aspects of interpersonal communication can help me improve my communication competence?
=+1. How can knowing about the basic communication process help me communicate more effectively?
=+2. What gaps do you notice, based on your experiences with social media at work and what you’ve studied in this chapter?
=+1. What are two benefits you see in Coca-Cola’s social media policy?
=+5. Describe two things that could be done to improve the organization’s social media readiness.
=+4. Which dimension is the lowest?
=+3. What are the implications for the organization and its interactions with stakeholders other than employees/members?
=+. What are the implications for employees/members?
=+1. Which of the dimensions has the highest score?
=+• How widely social media is used to collaborate.
=+• How well the culture fosters collaboration and knowledge sharing.
=+How supportive management is of creating communities.
=+Focus on how others can help you solve problems, which requires more than just soliciting their opinions.
=+2. Identify a service you use or some element of your job that could benefit from crowdsourcing.
=+1. Describe at least two ways you crowdsource, including reading product recommendations on social media.
=+2. Can you think of any other contexts in which empathy could be useful? Discuss.
=+1. Do you agree that empathy is good for business? Why or why not?
=+3. Identify three things you can do to improve your listening skills.
=+2. Are you surprised by the results?
=+1. Based on your results, how would you classify your style?
=+4. How might you improve on your weaknesses?
=+3. How might you use your strengths more effectively in your role as a student?
=+2. Based on your scores, what are your top three strengths and your three biggest weaknesses?
=+1. Are you happy with the results?
=+2. What most impresses you about Skinfix’s approach to transparency? Explain.
=+1. Which components of the communication process are most likely to create noise among Skinfix employees? Between employees and customers?
=+LO 9-6 Describe the implications of communication in the digital age for you and managers.
=+LO 9-5 Explain how communication skills can increase your effectiveness.
=+LO 9-4 Describe how using social media can increase your effectiveness at work.
=+LO 9-3 Explain how gender and age affect the communication process.
=+LO 9-2 Identify the key aspects of interpersonal communication.
=+LO 9-1 Describe how the communication process works.
=+4. Brainstorm another alternative and explain.
=+3. Hold university leadership accountable—some combination of coaches, their bosses (athletic directors), their bosses (university presidents), and their bosses (boards of trustees). Explain.
=+2. Modify the NCAA authority and sanctions but keep the system more or less as it is. Explain.
=+1. Don’t change anything. The current means for dealing with misconduct, including NCAA sanctions, are sufficient. Justify.
=+3. What would you do to ensure the team aboard the ISS works most effectively and safely?
=+2. What team challenges do you think would be most problematic for you?
=+1. What team challenges do you think would be most enjoyable for you?
=+3. Explain why you would or would not want to be a member of a team using this approach.
=+2. Identify potential shortcomings.
=+1. What are the benefits to Liane Davey’s approach?
=+5. Given your inclination to trust others (your score on the assessment), describe three implications for your work in group assignments and project teams at school.
=+4. If you trust this person to a high degree, how hard was it to build that trust?Explain.
=+3. Why do you trust (or distrust) this individual?
=+2. Does your score accurately depict the degree to which you trust (or distrust) the target person?
=+1. Which particular items in this questionnaire are most central to your idea of trust? Why?
=+5. Describe the pros and cons of using this tool to do peer evaluations for team assignments in school.
=+4. Which competency do you feel low performers most often lack in the teams of which you’re a member?
=+3. Which competency is your lowest? Describe two things you can do to further develop and display this competency.
=+2. Do these scores match your impressions of your teamwork competencies?
=+1. Which competencies are your strongest (have the highest average scores)?
=+3. What do you think are the key challenges for employees in the team approach?
=+2. How would you contrast management challenges in the group- versus team-based approaches at T-Mobile?
=+1. Differentiate T-Mobile’s previous group-based to its new team-based approach to customer service.
=+3. How will this evaluation help you be a more effective group member or leader in the future?
=+2. Was (or is) there anything you could have done (or can do) to increase the maturity of this group? Explain.
=+1. Does your evaluation help explain why the group or team was successful or not? Explain.
=+What are two norms you feel would improve its effectiveness?
=+3. Now think of a team you belong to currently.
=+2. Now think of a team that is ineffective. What norms do you think contribute to its lower performance?
=+1. Think of an effective team of which you are or have been a member. What are some of the norms to which you would attribute the team’s effectiveness?
=+has been problematic for you and one of your teams. Explain two ways you could improve your performance and that of your team by working on this deficiency.
=+3. Describe how playing your least preferred role (the one with the lowest score)
=+What challenges might playing your preferred role cause for you? For your group?
=+2. Given your preferred role, how can you be most effective in group assignments?
=+1. Does your preferred role (the one with the highest score) match your perceptions? Justify your answer using examples of your behavior.
=+LO 8-6 Describe the implications of groups and teams for you and managers.
=+LO 8-5 Illustrate your ability to foster team effectiveness.
=+LO 8-4 Build and repair trust.
=+LO 8-3 Apply your knowledge of teams to increase your value as an employee and a team player.
=+LO 8-2 Explain the group development process.
=+LO 8-1 Describe the key characteristics of groups and differentiate them from those of teams.
=+4. Create and describe other possible alternatives for motivating employee wellness.
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