Questions and Answers of Organizational Behaviour Understanding

This incident is useful for helping students learn how to work better in groups. It is important to highlight the need for group members to come to an agreement early on as to what their purpose is,
1. Discuss the stages of group development and the implications of them for the development of the teams at Levi Strauss.2. Discuss some of the norms that emerged in the teams. What was their
Consider how you were socialized into the college or university where you are taking your organizational behaviour course. Did you have some unrealistic expectations, and did you experience a reality
What does it mean to be proactive during the socialization process, and what are the different ways that newcomers can be proactive? To what extent have you used each of the proactive behaviours
What are the pros and cons of providing realistic job previews for a job that is objectively pretty bad? What about for a job that is pretty good?
Imagine that you are starting a new business in the retail trade. You are strongly oriented toward providing excellent customer service. What would you do to nurture a strong organizational culture
What is the difference between a traditional orientation program and a Realistic Orientation Program for Entry Stress (ROPES)? What is the difference between a realistic job preview (RJP) and ROPES?
Refer to the work-related values that differ across cultures presented in Chapter 4 (i.e., work centrality, power distance, uncertainty avoidance, masculinity/femininity, individualism/collectivism,
What do the results of the staff survey say about the culture at York Region Children’s Aid Society? What role does culture play in explaining employees’ attitudes, behaviour, and well-being? Do
1. Explain how Jason’s anticipatory socialization might be contributing to his disappointment and job attitudes. How might this situation have been prevented?2. Explain how unrealistic expectations
1. Describe the culture of the TTC. What values, norms, and behaviours are associated with the culture? How has the culture influenced what happens in the organization and employees’ attitudes and
Are leaders born or made? Consider each perspective (leaders born versus made) and the implications of each for organizations. What does each perspective suggest that organizations should do to
Describe a situation that would be ideal for having employees participate in a work-related decision. Discuss the employees, the problem, and the setting. Describe a situation in which participative
What are transformational leaders skilled at doing that gives them extraordinary influence over others? Why do you think women are more likely to be transformational leaders than men? Describe a
What are the main findings from the GLOBE project, and what are the implications for leadership across cultures? If a leader from Canada takes on an assignment in another culture, will they be
Discuss the theories of positive leadership (empowering, ethical, authentic, and servant). How is each type of leadership different from traditional theories of leadership? When would each type of
Mexico has a fairly high-power distance culture, while the United States and Canada have lower power distance cultures. Discuss how effective management techniques might vary between Mexico and its
5. Give an example of an employee who is experiencing distributive fairness but not procedural fairness. Give an example of an employee who is experiencing procedural fairness but not distributive
Describe some job aspects that might contribute to job satisfaction for a person in a more collective culture. Do the same for a person in a more individualistic culture.
HOW MUCH DO YOU GET PAID? Joan had been working as a reporter for a large television network for seven years. She was an experienced and hardworking reporter who had won many awards over the years
To stay competitive, many organizations regularly upgrade their computer technology. This was the case for Courier Cats, a small but profitable courier firm. To improve the delivery and tracking of
What is corporate social responsibility (CSR) and what does it have to do with organizational behaviour? Explain how an understanding of organizational behaviour can help organizations become more
Discuss how the goals of the field of organizational behaviour are related to the managerial tasks of analysis and action.
Why is survival a goal of virtually all organizations?
Discuss the following statement: Organizational behaviour technologies should not be developed to control the behaviour of individuals in organizations.
What does the term contingency mean? Why are contingencies so central to an understanding of how organizations function?
Why is it important to study organizational behaviour?
Discuss how organizational behaviour can influence the competitiveness and success of an organization.
Discuss some of the contemporary concerns of management and the role of organizational behaviour in the successful management of these concerns.
Discuss the importance of human capital, social capital, and psychological capital for organizations and employees.
Define and discuss precarious work. What are the pros and cons of precarious work for employees and organizations?
Last year, George was preparing for his mother’s first visit to Canada. George had immigrated to Canada from Haiti six years earlier. His dream was for his mother to come to Canada to meet his new
What are the sources of job satisfaction and dissatisfaction for customer service representatives at CapTech?
What issues of fairness do the CSRs experience?
Explain how these people might have to regulate their emotions when doing their jobs: hair salon owner; bill collector; police officer; teacher. How will this regulation of emotion affect job
Use equity theory to explain why a dentist who earns $$150$,000 a year might experience more job dissatisfaction than a factory worker who earns $$45$,000.
What are some of the conditions under which a person’s attitudes might not predict their work behaviour?
What is the difference between procedural and interactional fairness? Give an example of each.
Explain why employees who are very satisfied with their jobs might not be better performers than those who are less satisfied.
What role do perceptions play in the determination of job satisfaction? Refer to the components of perception in Chapter 3 and describe how perception plays a role in the determination of job
Does personality influence values and job attitudes? Discuss how the Big Five personality dimensions—locus of control, self-monitoring, self-esteem, and positive and negative affectivity—might
In general, what are some factors that might contribute to cross-cultural differences in average job satisfaction? Specifically, why do you think Canadian workers seem to be so satisfied with their
1. Sara seems to have experienced considerable job satisfaction prior to her departure. Given this, how do you account for her leaving?2. Is Sara just a naïve idealist, or does the case reveal
Consider the relevance of the dispositional, situational, and interactionist approaches to your own behaviour. Describe examples of your behaviour in a school or work situation that demonstrates each
Suppose that you are the manager of two employees, one who has an internal locus of control and another who has an external locus of control. Describe the leadership tactics that you would use with
We pointed out that managers frequently resort to punishing ineffective behaviour. What are some of the practical demands of the typical manager’s job that lead to this state of affairs?
Discuss a situation that you have observed in which the use of punishment was ineffective in terminating some unwanted behaviour. Why was punishment ineffective in this case? What would have made it
Mintzberg’s managerial roles, and consider how personality might be a factor in how effectively a manager performs each role. Discuss the relationship among the Big Five personality dimensions,
Discuss how each of the organizational learning practices described in the chapter can be used by organizations to deal effectively with the contemporary management concerns discussed in Chapter
What do you think is the reason for so many city vehicles speeding and running red lights? Is it due to driver personality or characteristics of the work environment? Use learning theory to explain
Use operant learning theory and social cognitive theory to explain what can be done to eliminate undesirable behaviours and increase desirable behaviours of the construction and maintenance workers.
This is an excellent case for demonstrating how a poor understanding and use of learning principles and theory can cause serious problems in an organization and threaten its reputation and success.
Describe a situation in which you think an employer could use organizational behaviour modification and an employee recognition program to improve or correct employee behaviour. Can you anticipate
A supervisor in a textile factory observes that one of her employees is violating a safety rule that could result in severe injury. What combination of reinforcement, punishment, and extinction could
Describe a job in which you think an employee recognition program might be an effective means for changing and improving employee behaviour. Explain how you would design the program and how you would
Do you think that organizations should base their hiring decisions on applicants’ personalities? What are the advantages and disadvantages of doing this? If an organization were to do this, what
Consider absence from work as an example of organizational behaviour. What are some of the factors that might predict who is likely to be absent from work? How might you explain absence from work?
To demonstrate that you grasp the idea of contingencies in organizational behaviour, consider how closely managers should supervise the work of their employees. What are some factors on which
Use the contingency approach to describe a task or an organizational department where a more classical management style might be effective. Then do the same for a task or department where the human
Describe how management practices and organizational behaviour can help organizations deal with the contemporary management concerns discussed in the chapter. In other words, what are some of the
What are the meaning of and differences between human capital, social capital, and psychological capital, and what do they have to do with organizational behaviour? Describe how human capital, social
What are your goals in studying organizational behaviour? What practical advantages might this study have for you?
Describe the assumptions about organizational behaviour that are reflected in television shows, such as situation comedies and police dramas. How accurate are these portrayals? Do they influence our
Management is the art of getting things accomplished in organizations through others. Given this definition, what are some factors that make management a difficult, or at least a challenging,
Why do studies of managerial behaviour reveal the importance of networking? What about human resources management? Explain the differences between these two behaviours and their importance for
What are some of the demands that increased workforce diversity and increased global operations make on managers? What are some of the opportunities that these trends offer to managers?
What is the meaning of workplace spirituality and how is it different from religion in the workplace? What does an organization have to do to become a spiritual workplace? Would you want to work in a
This case incident can be used to introduce students to some of the major issues and theories in organizational behaviour. The first question is designed to flesh out various topics in organizational
The questions for this case focus on the goals of organizational behaviour and managerial roles and activities. The case also illustrates a number of other issues and topics in organizational
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
At the end of Part 3 of the text, on Social Behaviour and Organizational Processes, you answered a number of questions about the Ken Private Limited: Digitization Project Integrative Case that dealt
Miranda Shaw was stymied. She had been on the verge of hiring a highly talented recent business school graduate, Rick Parsons, as a senior analyst for her project team. It had been a choice between
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11 a.m. and 4 p.m. each day, she promptly headed out
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11a.m. and 4 p.m. each day, she promptly headed out the
As the deadline approached, Jairam’s days in the office included a combination of client meetings and e-mail missives to her team members. At 11 a.m. and 4 p.m. each day, she promptly headed out
What are some of the norms that have developed in the software development team? Are these norms functional or dysfunctional for team effectiveness?
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problemsolving session. It can also be used in conjunction with
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problemsolving session. It can also be used in conjunction with
What organizational learning practices would you recommend for employees working on the Genesis Digitization Project? Consider each of the organizational learning practices described in Chapter 2
After graduating from business school, Sabrita received a job offer from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of her class and could not have been
Engineer Sharon Chen is the founder, owner, and president of Storm Bay Injection Moulding, a large and successful company that produces injection-moulded plastic parts, predominantly for automotive
The purpose of this exercise is to compare individual and group problem solving and to explore the group dynamics that occur in a problem solving session. It can also be used in conjunction with
What motivational practices would you use to motivate employees working on the Genesis Digitization Project? Be sure to consider pay schemes, job design, Management by Objectives, and flexible work
Use each of the theories of work motivation to (a) describe the motivation of employees on the Indian and Filipino team, and (b) describe what to do to increase employee motivation. Based on your
Discuss the relevance of motivation for the successful completion of the Genesis Digitization Project, and describe the motivation of employees working on the project. How important is motivation?
To what extent do you think national cultural differences contributed to the events in the case, as opposed to other factors? Before you answer, locate India and the Philippines in Exhibit 4.4 ,
Consider the role of trust and perceived organizational support (POS) in the case. How important are they for the success of the Genesis Digitization Project? To what extent do employees on each team
To what extent are person perception biases affecting the perceptions that each team has of the other? What are the implications of these perceptions for the success of the Genesis Digitization
Use social identity theory to explain the perceptions that employees on the Indian and Filipino team have of themselves and each other. How does social identity theory help us to understand their
Consider the perceptions held by employees on the Indian team and the Filipino team. How does each team perceive the other team and why?
What behaviours do you think need to be increased, decreased, and/or eliminated? Explain the implications of operant learning theory and social cognitive theory for employees working on the Genesis
How important is learning for the success of the Genesis Digitization Project? Who needs to learn, and what do they need to learn?
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated
About 15 technicians were responsible for the maintenance of machinery.At any one time, one machine would be set aside for maintenance work.Ninety percent of the time, a machine that was designated

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