Questions and Answers of Supply Chain Management A Logistics

How does SAS make its jobs motivating? What other principles of job design could enhance motivation at SAS?
Set some goals for yourself, considering the relevant discussion in the chapter.
Describe what you expect of your psychological contract with your employer after your graduation. How will you deal if it doesn’t meet your expectations?
Describe a time when you felt unfairly treated and explain why. How did you respond to the inequity?What other options might you have had?
Using expectancy theory, analyze how you have made and will make personal choices, such as a major area of study, a career to pursue, or job interviews to seek.
Identify a job you have held and appraise it on Hackman and Oldham’s five core job dimensions. Also describe the degree to which it made you feel empowered. As a class, choose one job and discuss
Identify four examples of people inadvertently reinforcing the wrong behaviors or punishing or extinguishing good behaviors.
Give some examples of situations in which you wanted to do a great job but were prevented from doing so.What was the impact on you, and what would this teach you as you try to motivate other people
If a famous executive or sports figure were to give a passionate motivational speech, trying to persuade people to work harder, what do you think the impact would be? Why?
Think of a job you hold or held in the past. How would you describe the psychological contract? How does(did) this affect your attitudes and behaviors on the job?
What elements of SAS’s approach to motivation do you think would contribute more to job satisfaction than to performance? Why?
Of those veterans who would like to work for Team Rubicon, what types of rewards are likely to keep them motivated: extrinsic, intrinsic, or both?
Discuss important advantages of two-way communication.
Experts say that teams are a means, not an end. What do you think they mean? What do you think happens in a company that creates teams just for the sake of having teams because it’s a fad or
Consider a job you have held. To what extent did you work in teams, and how effective was the teamwork?What determined your assessment?
What do you think of the points plan? How should Excel Pro’s management help the Green Team manage its conflict?
What conditions contribute to this team’s cohesiveness?What reduces cohesiveness?
What went wrong in the formation of the Green Team?What should Excel Pro have done differently?
Describe the boundaryless organization and its advantages.
Summarize how to work with the company grapevine.
Explain how to improve downward, upward, and horizontal communication.
Summarize ways to become a better sender and receiver of information.
Describe when and how to use the various communication channels.
Identify communication problems to avoid.
How and to what degree do you think Team Rubicon will make a positive impact on natural disaster victims?Explain.
Think of a significant mistake you’ve seen someone make on a job. How did the boss handle it, and what was the effect?
Identify causes and consequences of a(dis)satisfied workforce.
To what degree is Hausler a servant–leader? A Level 5 leader?
What makes Elizabeth Hausler such an effective leader?
Consider a group or an organization in which you are a leader or a member. What could great transformational leadership accomplish?
Consider a job you hold or held in the past. Consider how your boss managed you. How would you describe him or her as a leader? What substitutes for leadership would you have enjoyed seeing put into
Do you think men and women differ in their leadership styles? If so, how? Do men and/or women prefer different styles in their bosses? What evidence do you have for your answers?
In your own words, define courage. What is the role of courage in leadership? Give examples of acts of leadership you consider courageous.
Identify someone you think is an effective leader. What makes him or her effective?
Consider your own leadership style. What are some of your tendencies, and how might you change your perspective?
What leader behaviors did Brad Howser exhibit? How well did they fit the needs of the ad agency?
Assume that hiring a general manager of operations was a good idea. What leadership style would be most effective in this position? Why?
What leadership traits and behaviors describe Indra Nooyi? How might they be effective (or not)?
“Responsible Leadership” is a label sometimes used to describe leaders who care about and act on behalf of social issues. You learned in Chapter 5 about ethics, CSR, and sustainability; how does
Discuss how teams can contribute to an organization’s effectiveness.
In what ways do you think blue-collar workers’responses would differ from those of college students?
Were more response differences found in intrinsic or in extrinsic rewards?
Which job rewards are extrinsic, and which are intrinsic?
On which items was there most and least agreement among students? What are the implications?
Which items received the highest and lowest scores from you? Why?
Think about a previous job you have held or hold currently.If you had the power to make such decisions, what would you do to make the job more motivating for employees?
How would Big Bison’s employees perceive the equity of the Employee of the Month program? Compare their reactions to that program with the response you would expect from an effort to involve
How might Big Bison Resorts get input from employees to make the company’s jobs more motivating?What impact would this effort have on the company’s performance?
What kinds of behavior would an Employee of the Month program, as described here, reinforce at Big Bison Resorts? How might the company apply the principles of reinforcement more effectively?
Describe different types of teams.
Summarize how groups become teams.
Explain why groups sometimes fail.
Describe how to build an effective team.
List methods for managing a team’s relationships with other teams.
Identify ways to manage conflict.
Summarize the major challenges of managing in the new competitive landscape.
Describe the sources of competitive advantage for a company.
Explain how the functions of management are evolving in today’s business environment.
Compare how the nature of management varies at different organizational levels.
Define the skills you need to be an effective manager.
Understand the principles that will help you manage your career.
Describe how environmental forces influence organizations and how organizations can influence their environments.
Distinguish between the macroenvironment and the competitive environment.
Explain why managers and organizations should attend to economic and social developments.
Identify elements of the competitive environment.
Summarize how organizations respond to environmental uncertainty.
Define elements of an organization’s culture.
Discuss how an organization’s culture and climate affect its response to its external environment.
Referring back to Exhibit A.3, what subsystems compose your university system? Diagram the system.
Identify the following in your university system: inputs, transformations, outputs, and goods or services.
What are the strengths of the current system? What are the weaknesses? (Is it a system failure when a student fails to graduate?)
What changes (if any) would you make to the transformation process?
For each of the management approaches discussed in the appendix, give examples you have seen. How effective or ineffective were they?
How will Charlie’s approach to quality and service affect his company’s performance?
Which of the basic functions of management has Charlie considered? How well is he preparing to carry out these functions?
Which management skills does Charlie have? In what areas do you think he has the greatest need to develop skills? How can he actively manage his development as a manager?
Describe activities and skills at which you excelled and which helped you succeed:a. ________________________________________b. ________________________________________c.
Identify activities and skills that you wanted to master but were unable to do so due to lack of training or time:a. ________________________________________b.
Referring to your list in #2, what steps could you take now to develop these important activities and skills:a. ________________________________________b. ________________________________________c.
What were some of the best primary sources identified by your group?
What were some of the best sources for secondary contacts identified by your group?
What are some suggestions for approaching primary contacts?
What are some suggestions for approaching secondary contacts, and how is contacting secondary sources different from contacting primary contacts?
What did you learn about yourself and others from this exercise?
What are your strengths and weaknesses as you contemplate your career? How do they relate with the skills and behaviors identified in the chapter?
Consider the managers and companies discussed in the chapter. Have they been in the news lately, and what is the latest? If their image, performance, or fortunes have gone up or down, what has
Mark Zuckerberg’s original vision of Facebook was an interactive message board to help his Harvard classmates keep in touch with each other. Do you think he had to consider many control mechanisms
What other aspects of Facebook’s performance probably have control mechanisms in place?
Do you think every manager should have the responsibility to do good and do well? Why or why not?
What other means to create social innovation besides efforts like Ashoka’s do you think can be effective?
Describe the kinds of decisions you will face as a manager.
Summarize the steps in making “rational”decisions.
Recognize the pitfalls you should avoid when making decisions.
Evaluate the pros and cons of using a group to make decisions.
Identify procedures to use in leading a decision-making group.
Explain how to encourage creative decisions.
Discuss the processes by which decisions are made in organizations.
Describe how to make decisions in a crisis.
Which barriers to entry contributed most to Tata Motors’lack of success with the original Nano?
Which macroenvironmental factors did Tata Motors consider when adjusting the marketing and manufacturing strategies to achieve success with the more recent Twist and LX models?

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