Questions and Answers of Supply Chain Management A Logistics

7. How is the logistics management information system used to support planning of logistics operations?
6. How does the order processing system form the foundation of the logistics management information system?
5. Electronic data interchange applications have experienced significant growth in recent years. Why do you believe this growth has occurred? What are the primary benefits of EDI? Do you think that
4. What are the primary advantages associated with the implementation of an integrated, automated order processing system?
3. Discuss specifically how logistics performance is affected by the order processing system used.
2. Explain the impact of order cycle variability on the inventory levels of wholesalers and retailers.
1. How do wholesalers and retailers measure the order cycle provided to them by a manufacturer?
8. Why is it important to use pretransaction, transaction, and posttransaction customer service elements to identify and develop customer service measures? Discuss specific examples of measures in
7. What are some ways that management can improve the firm's customer service performance?
6. Why does automation of the order processing system represent such an attractive opportunity for improving customer service? How is this service improvement accomplished?
5. Why is the customer service audit important when establishing a firm's customer service strategy?
4. Explain how ABC analysis can be used to improve the efficiency of the customer service activity.
3. Explain why customer service should be integrated with other components of the marketing mix when management develops the firm's marketing strategy.
2. Explain the importance of the pretransaction, transaction, and posttransaction elements of customer service.
1. Customer service can be defined as an activity, a performance measure, or a corporate philosophy. What are the advantages and disadvantages of each of these types of definitions? How would you
9. Of the 14 areas of logistics responsibility, which do you believe will experience the most change in the next five years or so? Why?
8. How has the role and performance of logistics been enhanced by the growth of technology, particularly information technology? What do you see as key trends in the future?
7. Discuss the key challenges facing logistics today. What do you see as the greatest area of opportunity for logistics? Why?
6. Based on the examples shown in the text, what is the profit leverage effect of logistics in a firm with pretax profit of 5%? Of 10%? How could you use this information to get favorable attention
5. What is meant by the profit leverage affect of logistics? What are the greatest cost savings opportunities for logistics?
4. Why has logistics recently been receiving more attention as a strategic function of the organization?
3. What are the different types of utility? How does logistics directly or indirectly affect each one?
2. How is logistics related to the marketing effort? Be sure to discuss customer service/customer satisfaction, integration of efforts, and cost and performance outputs.
1. How do improvements in logistics productivity affect the economy as a whole, as well as the position of individual consumers?
• To understand the concept of the systems approach as it relates to logistics and marketing, the total cost concept, and profitability.
• To understand how logistics contributes to value creation.
• To briefly explore how logistics has developed over time.
• To identify how logistics affects the economy and the profitability of corporations.
You are running for student government president. What steps would you take to make your candidacy a success?
David Noël calls effective internal communications the“glue” that holds a thriving workplace together. What does this analogy mean? Do you agree or disagree with this idea?
In what other ways besides Cameos do you think SoundCloud could encourage internal communications that move in all directions?
Refer to the “The Virtual Office” section. What do you think will be the long-term impact of the mobile office on job satisfaction and performance? If you were a manager, how would you maximize
Share with the class some of your experiences—both good and bad—with digital media.
Why is storytelling a more powerful tool for change than a list of results or facts?
What do social enterprises need to know about their audiences in order to successfully communicate their stories? Why?
Can you think of additional examples in which diverse organizations joined forces to address social or environmental problems?
Describe a new idea you tried to introduce at work, school, or some other organization:
Which (if any) of the following approaches to overcoming resistance to change did you use? (Please check all that apply)__________Education and communication __________Negotiation and rewards
What was the outcome? To what degree were you successful in overcoming the resistance to change? Explain.
If you could go back in time, would you use a different approach to overcome the resistance to your new idea? Why or why not?
Generate specific examples of world-class business that you have seen as a consumer. Also, generate examples of poor business practice. Why and how do some companies inspire world-class practices
How might blogging and other social forms of communication via social media affect the process of managing change? What are the professional and career implications of blogging for you?
Review the methods for dealing with resistance to change. Generate specific examples of each that you have seen and analyze why they worked or failed to work.
Choose some specific types of changes you would like to see happen in groups or organizations with which you are familiar. Imagine that you were to try to bring about these changes. What sources of
Develop a specific plan for becoming a continuous learner.
In what ways do you think the manager’s job will be different in 20 years from what it is today? How can you prepare for that future?
How much influence do external stakeholders like the ones mentioned above exert on Shell’s top management?
Shell executives need to decide how much, how fast, and how to move toward greener energy technologies.Identify specific challenges and discuss how to proceed. What has Shell done recently?
How can the results of this survey be put to practical use?
Describe the purposes for using budgets as a control device.
Summarize how to design a basic bureaucratic control system.
Explain why companies develop control systems.
Why do you think human resource professionals conduct the initial screening process for new hires? What might be the consequences of having the store teams carry out the entire process of hiring and
What advantages does teamwork offer to Whole Foods Market?
What do you think the owners of co-working spaces can do to promote collaboration and information sharing among their clients?
Do you think co-working can help entrepreneurs or remote workers feel like part of a team? Could this be important? Why or why not?
In 2017, Amazon bought Whole Foods. How is it doing, and how has the culture changed or remained the same?
How should Whole Foods manage the conflict in its Albuquerque store? What should it do to minimize similar conflicts in the future?
How does Whole Foods promote team cohesiveness?What else can it do?
Generate real examples of how superordinate goals have helped resolve a conflict. Identify some current conflicts and provide some specific ideas for how superordinate goals could help.
Do you believe this co-creation movement is sustainable?What will ensure that it’s not just a passing fad?
Define basic types of financial statements and financial ratios used as controls.
List procedures for implementing effective control systems.
Identify ways in which organizations use market control mechanisms.
What do you think accounts for the differences?
In what ways did students’ responses on the survey agree or disagree?
What steps can you take to improve your ability to listen actively to friends or associates, especially when you don’t agree with their viewpoint?
If the position you were given was exactly opposite your values or beliefs, do you see this topic differently now than before the exercise?
How comfortable did you feel arguing the position you were given? How did this influence your ability to listen actively?
What were some factors that hindered this process?
Did you arrive at a mutually agreeable solution? What helped you get there?
How might Paul improve upward communication and the communication culture more generally at Best Trust?
What sender and receiver skills are described in this case? Which ones need improvement? Offer one suggestion for improving the weak skills.
How has the media richness of Paul’s communications changed since the days when he was a teller?
Management set up a cross-functional reconstruction team, but there is no evidence that this was a selfmanaged team. Would a self-managed team have been more effective? Why or why not?
What do you think the Magna managers and employees were motivated by most after the fire? Why?
As a leader, what vision did Robert Brownlee offer?What combination of task performance and group maintenance behaviors did he use? Was this the appropriate combination after the fire? Why or why not?
Discuss the use of clan control in an empowered organization.
How well do you think the company is supporting its employees’ need to communicate across four different locations? What additional communication channels or tools could it add?
What are the pros and cons of bureaucratic controls such as rules, procedures, and close supervision?
Suppose a company at which executives were rewarded for meeting targets based only on profits and stock price switches to a balanced scorecard that adds measures for customer satisfaction, employee
Google uses Google Apps, such as Gmail, Google Calendar, and Docs & Spreadsheets, as collaboration tools for employees. Describe how the company could use controls to determine whether Google
Does empowerment imply that management loses control?Why or why not?
Some people use the concept of personal control to describe the application of business control principles to individual careers. Thinking about your school performance and career plans, which steps
How much should employers tell their employees about what data they are collecting and what they are using them for? Why?
What effect do you think employees’ consent to monitoring has on their willingness to follow up on recommendations their employer may send them?
What downsides to employee tracking do you think are possible despite existing safeguards? What additional safeguards, if any, would you suggest?
Do the potential benefits of biometric monitoring outweigh the potential for privacy violations? Why or why not?
Discuss what it takes to be world class.
Describe how to manage and lead change effectively.
Describe strategies for creating a successful future.
List the types of processes that spur development of new technologies.
Describe how technologies proceed through a life cycle.
Discuss ways to manage technology for competitive advantage.
Summarize how to assess technology needs.
Identify alternative methods of pursuing technological innovation.
Define key roles in managing technology.
Describe the characteristics of innovative organizations.
Describe the characteristics of successful development projects.
Discuss how Rudy and Diane can use feedforward, concurrent, and feedback controls both now and in the future at the Grizzly Bear Lodge to ensure their guests’satisfaction.

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