What kind of guarantees do you offer? Do your guarantees make it easy for customers to complain?
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What kind of guarantees do you offer? Do your guarantees make it easy for customers to complain? Does everyone in the organization understand your guarantees and know how to implement them?
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Related Book For
A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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