Identify two businesses in your community with which you are familiar. Suggest four measures of quality for
Question:
Identify two businesses in your community with which you are familiar. Suggest four measures of quality for each. Rate each business on these quality dimensions. Then, answer the questions below.
Measure of Quality Rating (1 is poor, 5 is excellent)
Company Number 1 Measure 1 1 2 3 4 5 Measure 2 1 2 3 4 5 Measure 3 1 2 3 4 5 Measure 4 1 2 3 4 5 Company Number 2 Measure 1 1 2 3 4 5 Measure 2 1 2 3 4 5 Measure 3 1 2 3 4 5 Measure 4 1 2 3 4 5
a. What do these measures tell you about the respective businesses?
b. How might they improve on one of the indicators?
c. Does each business have a customer feedback mechanism?
If so, what is it? If not, what would you recommend?
Step by Step Answer:
Entrepreneurship: Starting And Operating A Small Business
ISBN: 9781118358535
4th Edition
Authors: Steve Mariotti, Caroline Glackin