Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather
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Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities.
Compare these two refusals:
Active voice: I cannot authorize you to take two weeks of vacation in August.
Passive voice: Two weeks of vacation in August cannot be authorized.
Your car rental insurance coverage does not cover large SUVs.
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Related Book For 
Essentials Of Business Communication
ISBN: 9781285858913
10th Edition
Authors: Mary Ellen Guffey, Dana Loewy
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