In the course of its daily work, the hospital relied on so many roles: nurses, doctors, porters, ambulance drivers, social workers, phlebotomists, physiotherapists, transplant coordinators, administrators and ward managers. There are of course many more.

Thousands of workers were organised through structure and job design in a massive division of labour in order to save people’s lives.

Hospitals are often categorised as bureaucratic organisations. What are the advantages of such a structure in a hospital setting?