3 As the owner of a small computer repair and services business, you want to allow employees more. flexibility in their work schedules. But you also need consistency of coverage to handle both drop- in customers and at-home service calls. There are also times when customers need 'emergency' help outside normal 8 am to 5 pm office hours. A meeting with employees is scheduled for next week. How can you work with them to develop a staffing plan that includes flexible work options that meet everyone's needs, including yours?