Is there anything Frank and Wilma should have done differently in your opinion?

If so, what?

Frank and Wilma Rogers live in the Toronto area.
Frank is a product engineer in the automotive industry and Wiln1a is a professor for a local con1ffiunity college. Wilma has been working on her doctorate for the last five years and is scheduled to graduate with her Ph.D. in Business Adn1inistration shortly. Wilma has just received an interesting telephone call and can't wait to talk to Frank about it.